RHYAN JAMES CARTER
Fitzroy North
Summary
Dedicated and driven professional with over 20 years of experience in the Hospitality industry - specialising in operations management, training programs, and pragmatic problem solving.
I am genuinely passionate about education - I think it's the most important tool anyone can gift or be gifted and I thrive in environments where that passion can be the primary focus. Teaching within the industry for so long has allowed me to develop my love for learning into engaging facilitation that provides learners with the skills they need for success. I bring to any role a strong work ethic, joy in success, adaptability, and a solid understanding of industry standards and practises. I would love to bring my experience and passion to your role - and hopefully help each other develop for the better.
'Every day is a school day!'
Overview
12
12
years of professional experience
Work History
Manager
The Wesley Anne
08.2023 - Current
- Developed and delivered staff training sessions on product knowledge, responsible service of alcohol, and ID verification.
- Managed the daily operations of this high-capacity, historic venue renowned for supporting live music, local functions and events whilst delivering high quality food and drink offerings.
- Nurtured and maintained staff performance in hitting high standards, delivering personable customer service and ensuring compliance with industry regulations.
- Maximised profits through use of consistent processes, vendor liaisons and menu design.
- Adapted existing training programs to suit the diverse learning styles of the team, producing a knowledgeable and confident team.
Assistant Operations Manager
Fortress
01.2021 - 01.2023
- Managed high-volume operations in a 1200+ capacity, 2 bar entertainment venue – host to world renowned events and functions.
- Led staff development in service standards, product knowledge, and compliance in Melbourne whilst aiding in the launching of Sydney.
- Designed event-specific offerings regularly, collaborated on the commissioning and logistics of bespoke brewing for both Melbourne and Sydney venues, plus creating menus and assisting in founding the latter venue.
- Supervised upwards of 30 employees per shift, maintaining constant efficiency in a dynamic environment.
- Developed and enforced policies, procedures, and service standards.
- Oversaw stock logistics, inventory management, and COGS using multiple POS, Excel, DTP reporting weekly to all department heads.
- Streamlined vendor relations and procurement processes by negotiating terms, monitoring supplier performance, and ensuring consistent delivery standards across both venues.
Floor Manager
Patient Wolf Distillery
01.2021 - 12.2021
- Conducted gin masterclasses and guided tastings, educating patrons and staff on ingredients, distillation, and history.
- Managed events in liaison with notable local and international businesses ensuring synchronous brand representation and excellence of service.
- Developed an in-depth understanding of distillation processes and cocktail craftsmanship.
- Oversaw daily operations including retail logistics and management, ensuring best representation of brand standards.
Venue Manager
Blackcat
05.2016 - 01.2021
- Led a revitalisation of a long-standing iconic venue, strengthening its storied reputation with locals and new patrons alike.
- Built, and led through example, a high-performing staff pool, achieving 88% staff retention for my entire tenure.
- Instituted a full restructuring of menus, operational challenges and logistics to maximise service quality, COGS and efficiency.
- Navigated the business through the COVID pandemic, strengthening profitability through adaptability, innovation and adherence to regulations.
- Developed and maintained a positive work culture, emphasising staff training, engagement with industry and personable service.
Venue Manager
Howler
07.2013 - 01.2017
- Managed a multi-bar venue, overseeing operations across a beer garden, theatre, and indoor dining, and cocktail bar.
- Led the successful launch of three seasonal concept bars (gin, whisky, tequila).
- Coordinated high-profile events, including performances by The Killers, Black Eyed Peas, and St. Vincent.
- Hosted and managed large-scale cultural events such as the Comedy Festival and The Moth podcast.
- Sponsored for a visa due to specialised expertise in venue management and hospitality leadership.
Education
Working With Children Check
Victorian Responsible Service of Alcohol
Advanced Responsible Service of Alcohol
TAE40122
Box Hill Institute
01.2025
Advanced Diploma - Hospitality Management
Swiss Institute
01.2025
First Aid
Australia Wide First Aid
01.2022
Skills
- Time Management, Problem-Solving, Team leadership, Strong work ethic, Verbal and Written Communication, Passionate Learner, Product Knowledge, Lateral Thinking, Decision making, Conflict Resolution, Customer Service
- Microsoft Office Suite, Adobe Creative Cloud, Google Suite, Moodle, Canva, Zoom, Monday, Miro, Slack, Dropbox, Kounta, Cooking The Books, Impos, Ordermate, Bepoz, Square, OpenTable
Timeline
Manager
The Wesley Anne
08.2023 - Current
Assistant Operations Manager
Fortress
01.2021 - 01.2023
Floor Manager
Patient Wolf Distillery
01.2021 - 12.2021
Venue Manager
Blackcat
05.2016 - 01.2021
Venue Manager
Howler
07.2013 - 01.2017
Working With Children Check
Victorian Responsible Service of Alcohol
Advanced Responsible Service of Alcohol
TAE40122
Box Hill Institute
Advanced Diploma - Hospitality Management
Swiss Institute
First Aid
Australia Wide First Aid
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