Summary
Overview
Work History
Education
Skills
Accomplishments
Availability
Cover Letter
References
Timeline
Generic

Rhyanon Watson

Pakenham

Summary


  • I am currently looking for an opportunity to begin my career in the field of Community and Human Services as I am almost at the end of my degree. (Graduation in October and completing last placement).
  • I have worked in Hospitality for almost 8 years now an have worked in Sales for 4 years. With these came a development in professional communications, attentiveness to body language and to effectively connect with the public
  • I have experience in the field of Community and Human Services via my two placements, the first in a High School Wellbeing Team being highly casework focused (150 Hours), and the second in a community service for the disadvantaged community members at Cornerstone and Nourish (500 Hours).
  • I am wanting to further my experience and begin my career in a field that I have always been passionate about. I love helping people in any way that I can and to the best of my ability. To be given a position within your organisation would be a great gain for myself, your organisation and the community. I am confident that I will be a great asset to your team.


Overview

8
8
years of professional experience

Work History

Field Placement Student

Cornerstone/Nourish
11.2023 - Current
  • Working with disadvantaged community members and participating in the workings of the service
  • Meal preparation and serving
  • Sitting in on various meetings
  • Observing placement supervisors interaction with community members in need and catering to these needs.
  • Attending and providing care packages to domestic violence safe houses.
  • Preparing and distributing food parcels and pet food parcels
  • Sitting with community members and chatting with them, getting to know them and handling various disclosures.
  • Various admin tasks
  • Attending foodbank visits and donations
  • Working with refugees, DV victims, homeless, mental and physical disabilities, drug dependence issues. I have and am continuing to learn how to navigate potentially dangerous situations.
  • Cleaning and organisation tasks

Food and Beverage Attendant

Copper And Fox
01.2020 - Current
  • Customer Service, Barista, Bartender, Food and drink running, Cleaning, RSA
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Membership Consultant/Reception

Anytime Fitness
01.2019 - Current
  • Membership contracts and gym tours, Cleaning, Paperwork and emails, Arrears calls
  • Maintained up-to-date knowledge of market trends and competitor offerings, ensuring club remained competitive in the industry.
  • Increased new member enrollment by developing and implementing targeted marketing strategies.
  • Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
  • Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
  • Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
  • Consulted with potential clients about personal needs and budget concerns.
  • Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.

Wellbeing Team Case Worker

Pakenham Secondary College
03.2023 - 06.2023


  • Built positive relationships with students and parents, fostering open communication channels.
  • Managed classroom behaviour effectively, promoting a safe and inclusive learning environment for all students.
  • Increased student engagement through the implementation of hands-on group activities working with partner organisations.
  • Managed my own small caseload of students effectively, maintained sufficient case notes and planned regular team meeting to discuss any concerns or improvement strategies.
  • I sat in on various meetings including child protection, care team meetings, counselling sessions between student and placement supervisor.
  • Risk Assessment
  • Recess/Lunch Drop in service


Café Assistant

Muffin Break/Grind Cafe
01.2016 - 01.2019
  • Customer service, Barista, Cleaning, Food preparation
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
  • Upheld brand reputation by consistently delivering quality beverages using standardized recipes and techniques.

Education

VCE -

Pakenham Secondary College

Bachelor of Health Science -

Federation University Gippsland

Bachelor of Community and Human Services -

Federation University Berwick

Skills

  • Critical thinking
  • Adaptable
  • Delegation of workload
  • Reliability and punctuality
  • Upselling strategies
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-Solving
  • Goal-oriented mindset
  • Documentation skills
  • Active member engagement
  • Verbal and written communication
  • Materials, applications, and other documentation
  • Community Engagement
  • Lead prospecting
  • Pre-sales support

Accomplishments

  • University acceptance, perseverance through delays due to Covid and heading towards final completion of degree.
  • Carer for disabled father in the past.
  • Pre-sale for Anytime Fitness.
  • Supervised and trained new staff members progressively over the years in Sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Use of social media to advertise services and bring in prospects to successfully and efficiently convert.
  • Constant effective work practices in stressful and fast paced environments.
  • Constant willingness to improve and take on constructive feedback.

Availability

Monday - Full day

Thursday - Full day

Saturday - Full day 


- I am rostered at placement until 6 pm Tuesdays, Wednesdays and Fridays until completion of placement in August 2024. After this date I

will be available full time. 

- I am also needing to go for my drivers licence which is a goal of mine to achieve by the end of my degree. So far I have had no issues with Public Transportation and am always early. 



Cover Letter

To whom it may concern, 


 I am writing to express my strong interest in this Job position at your organization. As I complete my placement in the Community and Human Services field, I am eager to apply my skills and passion to make a positive impact in the lives of individuals and communities. Throughout my placement, I have gained valuable experience in caring for disadvantaged members of community of all ages, abilities and challenges. I have developed strong communication and interpersonal skills, allowing me to effectively connect with and support individuals from diverse backgrounds. I am also skilled in case noting, Microsoft Word, Excel and other forms of report writing or referral writings, which will enable me to efficiently organize and manage program activities. What sets me apart is my genuine dedication to serving others and my ability to empathize with their needs. I am committed to promoting social justice, equality, and inclusivity. I believe in the power of collaboration and teamwork to bring about meaningful change. I am confident that my combination of academic knowledge, practical experience, and personal qualities make me a strong candidate for this position. I am excited about the opportunity to contribute to your organization and make a difference in the lives of those in need. Thank you for considering my application. I look forward to discussing how my skills and experiences align with your organization's mission and goals. 


Sincerely,

Rhyanon Watson

References

  • Allin Toma - Copper and Fox, 0481136785
  • Bailey Wardle - Anytime Fitness, 0429104402
  • Neha Goyle - Placement Supervisor Pakenham Secondary College, (03) 5945 1433
  • Naomi Paterson - Placement Supervisor Cornerstone (Current Placement), 0481186323

Timeline

Field Placement Student

Cornerstone/Nourish
11.2023 - Current

Wellbeing Team Case Worker

Pakenham Secondary College
03.2023 - 06.2023

Food and Beverage Attendant

Copper And Fox
01.2020 - Current

Membership Consultant/Reception

Anytime Fitness
01.2019 - Current

Café Assistant

Muffin Break/Grind Cafe
01.2016 - 01.2019

VCE -

Pakenham Secondary College

Bachelor of Health Science -

Federation University Gippsland

Bachelor of Community and Human Services -

Federation University Berwick
Rhyanon Watson