Rhydam Karki
Kalgoorlie,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Sales Representative
Tony Lahood Motors Pty. Ltd
10.2024 - 02.2025
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Expanded customer base through cold calling, networking, and relationship building.
Barback
The Baxter Inn
07.2024 - 02.2025
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Checked ID cards and verified bar guests were of legal age.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
Disability Support Worker
Home Care (Private)
03.2024 - 02.2025
- Drove clients safely to social activities and appointments.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Warehouse Coordinator
Little Magic Grocery
01.2023 - 02.2024
- Spearheaded the successful integration of new warehouse management software, ensuring a seamless transition with minimal disruption to day-to-day operations.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
Warehouse Coordinator
N&B Pty. Ltd.
03.2023 - 12.2023
- Forecasted consumer demand to plan ordering of necessary products and resources for warehouse to meet demand.
- Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
- Analyzed and optimized transportation routes for outbound shipments, reducing fuel consumption and transit times while maintaining high customer satisfaction levels.
Project Manager, Client Services
Sashanka Enterprise Pvt. Ltd.
09.2019 - 03.2022
- Built high-performing teams through effective recruitment, training, motivation, and retention strategies that supported organizational goals.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
Business Development Manager
HIFES Pvt. Ltd.
11.2018 - 07.2019
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Event Manager
MICE Pvt. Ltd.
03.2018 - 11.2018
- Streamlined event planning processes by implementing efficient project management strategies.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
Event Coordinator
Rising Nepal Pvt. Ltd.
03.2016 - 02.2018
- Managed event logistics and operations.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Event Coordinator
3D Nepal Pvt. Ltd.
03.2015 - 02.2016
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Brainstormed and implemented creative event concepts and themes.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Education
Certificate III - Individual Support (Disability And Ageing)
Australian Community And Management College
Gosford, NSW02-2025
Diploma in IT(Advance Networking) - Information And Communication Technology
NIT Australia
Perth, WA01-2024
BScIT (Hons Computing) - Computer And Information Sciences
The British College
Kathmandu, Nepal09-2019
HSEB - Science
Little Angles' College
Lalitpur, Nepal09-2015
Skills
- Prospecting skills
- Complex Problem-solving
- Scheduling and planning
- Training and mentoring
- Client relationship building
- Proficient in Microsoft Office, Adobe (Photoshop, Illustration), CRM Software(Midas, Dynamic 365, SAP), Accounting Software (Xero)
- Crisis management
- Project management
- Fast-paced environment
Accomplishments
- Successfully launched Eventsansar.com, Made in Nepal Expo 2018, Heritage Cycle Ride 2017.
Languages
English
Professional Working
Hindi
Limited Working
Nepali
Native or Bilingual
Timeline
Sales Representative
Tony Lahood Motors Pty. Ltd
10.2024 - 02.2025
Barback
The Baxter Inn
07.2024 - 02.2025
Disability Support Worker
Home Care (Private)
03.2024 - 02.2025
Warehouse Coordinator
N&B Pty. Ltd.
03.2023 - 12.2023
Warehouse Coordinator
Little Magic Grocery
01.2023 - 02.2024
Project Manager, Client Services
Sashanka Enterprise Pvt. Ltd.
09.2019 - 03.2022
Business Development Manager
HIFES Pvt. Ltd.
11.2018 - 07.2019
Event Manager
MICE Pvt. Ltd.
03.2018 - 11.2018
Event Coordinator
Rising Nepal Pvt. Ltd.
03.2016 - 02.2018
Event Coordinator
3D Nepal Pvt. Ltd.
03.2015 - 02.2016
Certificate III - Individual Support (Disability And Ageing)
Australian Community And Management College
Diploma in IT(Advance Networking) - Information And Communication Technology
NIT Australia
BScIT (Hons Computing) - Computer And Information Sciences
The British College
HSEB - Science
Little Angles' College
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