Rhylan Quinlivan
Semaphore Park,SA
Summary
Dynamic and results-driven hospitality professional with extensive experience in leadership, sales growth, and exceptional customer service. Proven ability to manage teams effectively and enhance operational efficiency in fast-paced environments. Currently achieving outstanding success in wine sales and cellar door operations, bringing a passionate and adaptable approach to every challenge. Committed to fostering positive guest experiences while driving business success through strategic initiatives and team development.
Overview
7
7
years of professional experience
Work History
Barista
St Gorges Bakehouse
08.2025 - 06.2026
- Executed preparation and service of premium coffee beverages to uphold brand standards and customer satisfaction.
- Managed daily inventory, optimizing stock levels to reduce waste and improve efficiency.
- Trained new baristas on equipment operation and customer service standards, enhancing team performance.
- Designed and tested seasonal beverage recipes aimed at boosting customer engagement and satisfaction.
- Conducted regular cleaning and organization of workspace, fostering an environment conducive to productivity and safety compliance.
Cellar Door Manager
Gods Hill Wines – Barossa Valley
01.2024 - 01.2026
- Rapidly became the company's top-performing sales representative within 6 months.
- Managed a consistent schedule of 23 hours per week, focusing on productivity and efficiency from Thursday through Sunday.
- Gained extensive knowledge of wine and cellar door operations with no prior industry experience.
- Implemented effective communication methods to strengthen customer relationships and boost sales performance.
- Mentored team members, fostering professional growth and enhancing skill sets.
- Developed and implemented strategic initiatives to improve process efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Store Manager
Jeeez Louise Café – Walkerville
01.2023 - 01.2024
- Handpicked by ownership to revitalise the café’s performance.
- Achieved a significant sales increase, growing coffee sales by 5kg per week.
- Oversaw recruitment, staff training, rostering, and day-to-day operations.
- Handled customer complaints professionally and implemented service improvements.
Store Manager
The Red Mill Bakehouse – Ethelton & Hectorville
01.2019 - 01.2023
- Promoted to manager at just 15 years old due to outstanding performance.
- Increased sales and customer satisfaction while managing staff and store operations.
- Responsibilities included coffee making, food prep, stock control, opening/closing procedures, and liaising with suppliers.
- At age 16, selected to assist with the opening of a new café in Noosa Heads, Queensland.
Education
High School Diploma -
Woodville High School
Woodville, SA01-2021
Skills
- Time Management & Organisation
- Team leadership and development
- Inventory management
- Customer Service & Complaint Resolution
- Sales & Cold Calling
- POS & Cash Handling
- Barista Skills
- RSA certification holder
- Proficient in operating manual and automatic transmissions
Languages
English
Full Professional
Timeline
Barista
St Gorges Bakehouse
08.2025 - 06.2026
Cellar Door Manager
Gods Hill Wines – Barossa Valley
01.2024 - 01.2026
Store Manager
Jeeez Louise Café – Walkerville
01.2023 - 01.2024
Store Manager
The Red Mill Bakehouse – Ethelton & Hectorville
01.2019 - 01.2023
High School Diploma -
Woodville High School