Rhys Andrews
Brisbane
Summary
Experienced security professional with a successful background in management and supervision. Proficient in maintaining a safe and secure environment, safeguarding assets and personnel. Skilled in implementing effective security protocols and procedures to mitigate risks. Committed to delivering exceptional customer service while upholding the highest standards of professionalism.
Overview
2026
2026
years of professional experience
Work History
Security Officer
University Of Queensland
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Supervisor
Tru Security
18/9/20 - 07.2022
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Collaborated with management to develop security policies and procedures.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Liaised with industry leads such as QPS, Liquor licencing night club chains CFO's on industry standards and changes to policy and procedure
- implementation of said new standards and policy and procedure across all teams and sites training where needed
Security Officer
Tru Security
18/9/20 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Store Manger
Pizza Capers
08.2019 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Duty Manger
Star Hotels
01.2017 - 10.2018
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Took care of customer problem escalated by other staff members.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Recruited and trained new employees to meet job requirements.
Education
Some College (No Degree) - RMLV
TAFE
Cert II - Security Operations
Asset Collage
07.2020
CERT - Advanced First Aid
Asset Collage
07.2020
Cert - RSA
Asset Collage
07.2020
Skills
- General security
- Incident reporting
- Report writing
- CCTV surveillance
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Document management
- Staff management
- Operations management
- First aid certified
- Alarm systems
- Team leadership
Timeline
Security Officer
University Of Queensland
06.2022 - Current
Store Manger
Pizza Capers
08.2019 - 06.2020
Duty Manger
Star Hotels
01.2017 - 10.2018
Cert II - Security Operations
Asset Collage
CERT - Advanced First Aid
Asset Collage
Cert - RSA
Asset Collage
Security Supervisor
Tru Security
18/9/20 - 07.2022
Security Officer
Tru Security
18/9/20 - 07.2022
Some College (No Degree) - RMLV
TAFE
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