Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhys Broadbent

South Gundurimba,New South Wales

Summary

I am a dedicated Refrigeration and Air Conditioning Technician with over 6 years of experience in detailed installation and repair work. I excel in multitasking to achieve project goals and prioritize customer satisfaction. Expertise includes time management, troubleshooting, preventive maintenance, and equipment operations. At Broad Ac Installations And Repairs, I enhanced brand presence through strong client relationships and strategic marketing, driving repeat business. My technical skills, honed at Frigid Air, emphasize strong diagnostic abilities. I am adept at expanding business opportunities, increasing profits, reducing costs, and improving customer service standards while leading operational and sales teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Owner

Broad AC Installations And Repairs
05.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Owner

Broad Detailing
05.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Technician

Frigid Air
04.2020 - 05.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Tested components and systems to evaluate performance and identify concerns.
  • Applied critical thinking and research to address complex issues.
  • Completed job reports and logs immediately following service calls.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Technician

Allied Aircon And Refrigeration
03.2017 - 03.2020
  • Executed complex repairs efficiently using strong diagnostic skills and attention to detail.
  • Ensured a safe work environment by strictly following established safety protocols and guidelines.
  • Trained new technicians in standard operating procedures to maintain consistency across the team.
  • Conducted troubleshooting and diagnosis on malfunctioning equipment.
  • Upheld compliance with regulatory standards and safety requirements.
  • Ensured quality assurance and customer satisfaction goals were met.
  • Tested components and systems to assess performance and identify issues.
  • Applied critical thinking and research to resolve complex issues.
  • Inspected equipment to identify wear and potential causes of malfunctions.
  • Demonstrated adaptability in mastering new challenges or technologies quickly.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Education

High School Diploma -

John Paul College
Coffs Harbour, NSW
05.2016

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project estimating

Certification

  • Cert III in Refrigeration and Air Conditioning
  • Working Safely at Heights
  • First Aid Certificate
  • White Card
  • Contractor Licence / Supervisor Certificate

Timeline

Owner

Broad AC Installations And Repairs
05.2023 - Current

Owner

Broad Detailing
05.2022 - Current

Technician

Frigid Air
04.2020 - 05.2023

Technician

Allied Aircon And Refrigeration
03.2017 - 03.2020

High School Diploma -

John Paul College

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Rhys Broadbent