Rhys Broekhuizen
Blayney,Australia
Summary
Dynamic communications professional with a proven track record at BNB Made Easy, excelling in troubleshooting and effective communication. Enhanced guest satisfaction through innovative welcome materials and targeted training programs, significantly boosting service ratings. Adept at fostering teamwork and operational efficiency, driving revenue growth through exceptional customer service and relationship management.
Overview
3
3
years of professional experience
Work History
Guest Communications
BNB Made Easy
Orange, NSW
11.2023 - Current
- Assisted in the coordination of communications activities between departments.
- Assisted in the development of communication system designs.
- Assisted in the installation of new communications networks.
- Coordinated with other departments to ensure effective communications operations.
- Diagnosed and repaired hardware and software issues related to communications equipment.
- Provided assistance to any guest questions.
- Aided in the overall development of the business, growth in revenue through direct bookings and maintaining company relationships.
- Responded to customer inquiries and requests for technical support in a timely manner.
- Trained users on the use of communications equipment and software.
- Created engaging welcome materials for guests that resulted in positive feedback from many of visitors, enhancing our service reputation.
- Analyzed guest feedback data to identify recurring issues, enabling targeted training programs that boosted staff performance in terms of our communication rating, and overall platform rating in key service areas.
- Communicated with multiple guests at a time, across over 230 properties, from Orange, Bathurst, Dubbo and Wagga Wagga.
Store Manager
JeansWest
Orange, NSW
02.2023 - 11.2023
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed orders to restock shelves.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Member
Kmart
Orange, New South Wales
01.2022 - 01.2023
- Developed and implemented customer service strategies to improve the customer experience.
- Communicated effectively with customers, supervisors, and team members.
- Arrived on time for shifts, and adhered to company dress code guidelines.
- Greeted customers, and answered questions regarding products and promotions.
- Assisted new employees during training sessions.
- Maintained the store's image and upheld the sales reputation.
- Participated in team-building activities to foster collaboration and team spirit.
Education
High School -
Blayney High School
Blayney, New South WalesSkills
- Troubleshooting
- Answering calls
- Satisfaction
- Multi-line phone operations
- Record filing
- Performance Standards
- Conflict resolution
- Dispute resolution
- Check processing
- Research
- Computer Skills
- Working as a team
- Effective communication
- Punctuality and Good Time Management
- Attention to detail
- Product knowledge
- Willingness To Learn
- Operational Efficiency And Safety
- Transactions
References
- Lisa Jacobs, Kmart Manager, 0450 394 592
- Tiffany Smith, Operations Manager (BNB Made Easy), 0431 517 903
- Jess Hammonds, BNB Made Easy Colleague, 0429 787 914
- Amy Searle, Dubbo Reservations Supervisor and Region Manager, 0400 752 000
- Lily Hopkins, Onboarding Coordinator, Friend and Colleague at BNB Made Easy, 0439 377 000
Timeline
Guest Communications
BNB Made Easy
11.2023 - Current
Store Manager
JeansWest
02.2023 - 11.2023
Team Member
Kmart
01.2022 - 01.2023
High School -
Blayney High School
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