Summary
Overview
Work History
Education
Skills
References
Timeline
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Rhys Crawley

Brisbane,QLD

Summary

I am a 25-year-old from New Zealand who has moved to Brisbane for a better quality of life and more fruitful opportunities. I am hoping to acquire a full-time role in the Sales and Marketing industry that will elevate me in my career. I am a hardworking and committed person that is eager to learn new skills whilst taking criticism along the way. Reliability and trustworthiness are two of my main attributes along with the ability to work well both independently and in teams.

Overview

7
7
years of professional experience

Work History

Sales Consultant

Tumu Timbers Ltd
01.2021 - 01.2024
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Recommended complementary purchases to customers, increasing revenue.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Trained and mentored new sales representatives.
  • Expanded company reach by establishing new connections with potential clients at industry events and conferences.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with customers to provide delivery updates and resolution.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Waffle Maker

The Little Waffle Shop
11.2018 - 11.2019
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
  • Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
  • Contributed to increased sales by upselling toppings and specialty items.
  • Assisted in inventory management, reducing waste and optimizing product usage.

Dispatch Warehouse Assistant

Frucor Suntory - Simply Squeezed
01.2017 - 02.2018
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Operated pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Education

Bachelor of Commerce - Marketing And International Business

Victoria University of Wellington
Wellington, New Zealand
05.2021

Dale Carnegie Leadership Course -

Tumu Timbers Ltd
Hastings, New Zealand
04.2023

Sales Impact - Customer Sales and Service Programme -

Tumu Timbers Ltd
Hastings, New Zealand
09.2023

Skills

  • Upselling and Cross Selling
  • Team Cooperation
  • Account development
  • Reliable and Responsible
  • Time Management
  • B2B Sales
  • Sales closing
  • Retention Strategies
  • Decision-Making
  • Customer Service
  • Inventory Management
  • Attention to Detail

References

  • Shelley Black, Sales Manager at Tumu Timbers (previous boss), 021 0878 1589
  • Heath Caldwell, Commercial Manager at Tumu Timbers, 027 439 2012
  • Keady O'Leary, Sales Representative at Tumu Timbers, 027 440 0818
  • Hamish Tait, Wholesale Sales Manager at Tumu Timbers, 027 442 7684
  • Megan Leahy, Despatcher at Simply Squeezed, 021 747 734

Timeline

Sales Consultant

Tumu Timbers Ltd
01.2021 - 01.2024

Waffle Maker

The Little Waffle Shop
11.2018 - 11.2019

Dispatch Warehouse Assistant

Frucor Suntory - Simply Squeezed
01.2017 - 02.2018

Bachelor of Commerce - Marketing And International Business

Victoria University of Wellington

Dale Carnegie Leadership Course -

Tumu Timbers Ltd

Sales Impact - Customer Sales and Service Programme -

Tumu Timbers Ltd

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Rhys Crawley