Rhys Davies
Gracemere
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to lead and motivate a strong team to personal and professional success.
Overview
12
12
years of professional experience
Work History
Dealership Manager
Grimshaw's Quality Cars
09.2023 - Current
- Successfully opened two new used car yards for the Linemac/Grimshaw's Quality Cars group in Rockhampton.
- Manage and motivate sales, finance and maintenance staff ensuing weekly and monthly goals.
- Control stock locations and reconditioning, liaising with third party workshops.
- Ensuring all paperwork is up to date and correct.
- Close and assist sales staff with any potential deal.
- Assist in the purchasing of stock, trade valuations and wholesaling.
- Input invoices, process purchase orders and input payments for creditors.
- Maintain professional, organised, and safe environment for employees and customers.
- Communicate with wholesalers in the event of a damaged car or back up pricing.
Automotive Sales Manager | Dealer Principal
Ozcar Rockhampton
09.2021 - 08.2023
- Coached individual team members on daily basis to maximise sales and gross profit.
- Ensured all necessary paperwork was complete the process was followed to the end.
- Assisted in the purchasing of stock, wholesaling and valuing trade-ins.
- Created and retained relationships with third party businesses to ensure the reconditioning process was as effective as possible.
- Oversaw the workshop and processes used for servicing and warranty purposes.
- Built relationships with customers and the community to establish long-term business growth and retention.
- Resolved problems with all customers to maintain relationships and increase return customer base.
- Monitored sales team performance and ensured the team was striving for their best.
- Engaged in product training, demonstrations, consumer awareness and branding.
- Set weekly goals inside sales representatives.
Senior Business Manager
Bundaberg Motor Group
01.2021 - 08.2021
- Utilised a finance position to close potential sales.
- Produced monthly, quarterly and annual analysis, statistics and metrics.
- Implemented easy to follow processes for Trainee Business Managers ensuring no information is missed.
- Worked finance applications correctly and thoroughly directing applications to the correct financier and utilising the BDM when required.
- Maintained accuracy in calculating figures and amounts.
- Adhered to identification guidelines, regulations and compliance.
- Strived to positively impact finance statistics within the dealership.
- Trained, mentored and refreshed other business managers.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Auto Sales | Finance Consultant
Linemac Ford | Grimshaw's Quality Cars
11.2017 - 12.2020
- Demonstrated car technology options and available amenities and upgrades for each model.
- Accompanied customers and demonstrated performance features on test drives.
- Qualified and followed-up on potential new customer leads.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Consulted finance, insurance and aftermarket options as well as sales.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Answered questions about store policies and concerns to support positive customer experiences.
- Issued receipts and processed refunds, credits, or exchanges.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Social Media Marketing Consultant
Mercury Digital
09.2016 - 11.2017
- Corresponded weekly with clients to discuss campaign strategy and ways to improve engagement for social media marketing activities.
- Participated in client meetings to ascertain needs and requirements and determine course of action to help clients be successful.
- Updated and monitored clients' social media sites so that content was fresh and relevant.
- Maximised strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
- Built, implemented and updated effective SEO strategies.
- Monitored social media and online sources for industry trends.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Fleet Administrative Assistant
Banana Shire Council
05.2015 - 09.2016
- Liaised with vendors to order and maintain inventory of fleet, fleet maintenance supplies and to obtain most cost-effective pricing.
- Controlled maintenance schedules, parts required and booking for the entire fleet.
- Managed any insurance claim regarding fleet vehicles and/or machinery.
- Drafted usage reports and replacement reports and made recommendations for replacement.
- Organised and made the necessary bookings to ensure auction vehicles and plant had the correct reserves and made it to auction.
- Coordinated travel accommodations for staff and out-of-town visitors, including transportation.
- Answered questions and addressed, resolved or escalated issues to management.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Business Development Manager | Parts Interpreter
Repco Auto Parts
03.2013 - 05.2015
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Education
Certificate IV - Automotive Sales
Success Resources
Sunshine Coast02-2018
Certificate 1 - Information Technology
Tafe Queensland
Biloela11.2012
Skills
- Sales
- Relationship Development
- Research Methods
- Problem Resolution
- Current Automotive Dealers Licence
- Customer Service
- Goal Reaching
- Brand Management
- Stock Control
- Motivated
Affiliations
- Apex Biloela - 3 Years - Former Secretary
References
Peter Moretti - Previous Financial Controller - Linemac Ford - 0448 795 958
Barry Schilg - Previous Account Manager and Mentor - Repco - 0411755624
Timeline
Dealership Manager
Grimshaw's Quality Cars
09.2023 - Current
Automotive Sales Manager | Dealer Principal
Ozcar Rockhampton
09.2021 - 08.2023
Senior Business Manager
Bundaberg Motor Group
01.2021 - 08.2021
Auto Sales | Finance Consultant
Linemac Ford | Grimshaw's Quality Cars
11.2017 - 12.2020
Social Media Marketing Consultant
Mercury Digital
09.2016 - 11.2017
Fleet Administrative Assistant
Banana Shire Council
05.2015 - 09.2016
Business Development Manager | Parts Interpreter
Repco Auto Parts
03.2013 - 05.2015
Certificate IV - Automotive Sales
Success Resources
Certificate 1 - Information Technology
Tafe Queensland
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