Rhys Garland
Coombs
Summary
Dynamic service operations professional with a strong background in enhancing customer satisfaction and optimizing processes for improved operational efficiency. Expertise in problem-solving and effective communication fosters smooth interactions, ensuring client needs are met with precision. Proven track record of delivering exceptional customer support while building and maintaining positive client relationships. Committed to teamwork and results-driven outcomes, with a flexible approach that adapts to evolving challenges and priorities.
Overview
5
5
years of professional experience
Work History
Service Officer
Services Australia
12.2023 - 04.2024
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Educated families and community members about domestic violence and impact on children.
3IC/Acting 2IC
Asics Oceania Pty. Ltd.
02.2022 - 12.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Retail Sales Assistant
Latorta Pty. Ltd.
01.2019 - 01.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by providing exceptional customer service and product knowledge.
Education
Year 12 - Graduate
Homeschool
01.2022
Skills
- Leadership
- Problem Solving
- Time management
- Reporting and documentation
- Written and verbal communication
- Relationship building
- Case file management
- Teamwork and collaboration
Timeline
Service Officer
Services Australia
12.2023 - 04.2024
3IC/Acting 2IC
Asics Oceania Pty. Ltd.
02.2022 - 12.2023
Retail Sales Assistant
Latorta Pty. Ltd.
01.2019 - 01.2022
Year 12 - Graduate
Homeschool
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