Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhys Langley

Summary

Delivery specialist with professional background in ensuring timely and accurate deliveries. Known for effective problem-solving and consistently meeting customer expectations. Team-oriented and adaptable, excelling in dynamic environments while focusing on reliability and customer service.

Overview

8
8
years of professional experience

Work History

Delivery Specialist

Carma
09.2024 - Current
  • Coordinate customer needs across teams, ensuring seamless vehicle delivery.
  • Communicate effectively with customers about vehicle specifications and delivery timelines.
  • Conduct thorough vehicle inspections for quality assurance and trade-in evaluations.
  • Collaborate with team members to optimize vehicle delivery processes.
  • Enhance customer satisfaction through detailed vehicle assessments and timely updates.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.

Recondition Team Lead

Carma
03.2024 - 09.2024
  • Led team to enhance vehicle restoration, cutting turnaround time, ensuring quality and satisfaction.
  • Developed methods for vehicle condition assessment, improving repair accuracy and efficiency.
  • Trained team on inspection techniques, optimizing workflows and boosting productivity.
  • Implemented process improvements, achieving measurable efficiency gains in vehicle reconditioning.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Collected, arranged, and input information into database system.

Inspection Team Lead

Carma
06.2023 - 09.2024
  • Lead inspection teams, achieving significant defect reduction and ensuring top quality standards.
  • Developed and implemented vehicle inspection processes, enhancing issue identification.
  • Managed quality control, ensuring comprehensive vehicle assessments and effective communication.
  • Trained teams in inspection protocols, improving efficiency and accuracy.
  • Reduced vehicle defects through rigorous quality control measures and team collaboration.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Pre-delivery Team Lead

Carma
09.2022 - 06.2023
  • Coordinated cross-team efforts, improving product delivery timelines and customer satisfaction.
  • Managed quality control, maintaining high standards in pre-delivery processes.
  • Led pre-delivery team, enhancing product handover efficiency with measurable outcomes.
  • Developed inspection processes, optimizing quality assurance and reducing errors.
  • Communicated with customers, ensuring accurate information flow to the delivery team.
  • Boosted client satisfaction with regular communication updates on order status and expected delivery times.
  • Worked proactively with sales representatives and warehouse operations to understand customer needs.

Yard Hand/Pre-Delivery Co-ordinator

Carma
01.2022 - 09.2022
  • Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
  • Ensured timely completion of projects with effective collaboration and communication among team members.
  • Enhanced yard organization by implementing efficient space management techniques.
  • Assisted in training new hires on company policies, procedures, safety regulations, and yard operations best practices.
  • Coordinated with contractors for labor scheduling to assist with vehicle requirements.

Swim Teacher

SwimAway
04.2020 - 01.2021
  • Instructed diverse age groups in swimming, ensuring safety and confidence.
  • Developed curriculum reducing anxiety, enhancing student retention.
  • Collaborated with parents and students to achieve learning goals.
  • Trained staff on safety protocols, ensuring compliance.
  • Improved student engagement and satisfaction through tailored instruction.

Vehicle Fitter/Stripper

Prixcar
04.2018 - 06.2019
  • Disassembled vehicles, ensuring quality and safety standards.
  • Reduced turnaround time with efficient processes.
  • Catalogued parts for recycling, enhancing resource use.
  • Exceeded processing targets, maintaining high standards.
  • Developed tools for challenging disassembly scenarios.

Supervisor

Pizza Fresh Co
01.2017 - 01.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
  • Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
  • Handled food deliveries responsibly by packaging orders securely and delivering within specified timeframes.

Education

High School Diploma -

Elizabeth Macarthur HighSchool
Narellan, NSW

Skills

  • Time Management
  • Customer Engagement
  • Team Leadership
  • Quality Control
  • Problem Solving
  • Data Analysis
  • Process Optimization
  • Logistics Management
  • Customer Service
  • Negotiation Skills
  • Risk Assessment
  • Technical Proficiency
  • Conflict Resolution
  • Adaptability
  • Critical Thinking
  • Customer Advocacy
  • Attention to Detail
  • Market Research
  • Strong organizational skills
  • Self-motivation and discipline
  • Patience and tolerance
  • Efficient driving techniques
  • Safe food handling
  • Ingredient preparation
  • Food storage
  • Food assembly

Timeline

Delivery Specialist

Carma
09.2024 - Current

Recondition Team Lead

Carma
03.2024 - 09.2024

Inspection Team Lead

Carma
06.2023 - 09.2024

Pre-delivery Team Lead

Carma
09.2022 - 06.2023

Yard Hand/Pre-Delivery Co-ordinator

Carma
01.2022 - 09.2022

Swim Teacher

SwimAway
04.2020 - 01.2021

Vehicle Fitter/Stripper

Prixcar
04.2018 - 06.2019

Supervisor

Pizza Fresh Co
01.2017 - 01.2018

High School Diploma -

Elizabeth Macarthur HighSchool

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Rhys Langley