Dragana Anna Ceric
Sunnybank,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
I am also a results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
1
1
year of professional experience
Work History
Advisor
QLD DNA Taskforce - Queensland Health
01.2023 - Current
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Anticipated responses and prepared clear and articulate answers.
- Support research tasks, environmental scanning and analysis to identify future priorities and issues for Queensland Health and inform the development and review of policy matters.
- Contribute to, analyse and report on submissions and other documentation supporting COI recommendations implementation.
- Assist in the development and implementation of policy initiatives.
- Develop and/or contribute to preparing timely and well-researched submissions, briefing notes, correspondence, discussion papers and reports.
- Develop and maintain effective communication and working relationships with internal and external stakeholders.
- Consult with stakeholders within the Department, the wider government sector and the community.
- Assist Branch staff with processes and procedures, particularly developing spreadsheets and templates.
- Provide support to committees and participate in working groups relevant to the core priorities of the Branch.
- Utilise and ensure compliance with contemporary human resource management practices and principles, including workplace health and safety,equal employment opportunity and anti-discrimination requirements.
- Research and contribute to various documents, including market research,briefing notes, correspondence, background papers and reports.
- Provide ethical decision-making in the achievement of organisational goals.
- Participate in continuous improvement of Branch activities and processes.
- Undertake research into policy issues
- Communicate verbally with internal and external stakeholders
- Write high-quality material, including ministerial and departmental briefs,reports and correspondence
- Provide project support in a policy context.
- Exceptional oral and written communication skills with the ability to establish and maintain effective client relationships with internal and external stakeholders.
- Demonstrated proficiency in delivering high-level administrative and project support, including the ability to quickly prioritise and flexibility to adapt to changing demands in an industrially sensitive environment.
- Proficiency in managing multiple tasks and incoming requests to achieve effective results in tight deadlines.
- Demonstrated ability to self-motivate and work autonomously, combined with a good understanding of when to collaborate and/or seek advice before making a decision.
- Demonstrated ability to analyse issues, develop collaborative solutions and adopt a proactive approach with minimal direction whilst delivering high-quality work.
- Well-developed skills in the use of email, electronic diaries and Microsoft Office applications, including Word, Excel and PowerPoint.
Geneal Manager & Marketing Manager
Bayside Cosmetic Medicine Clinic
- Extensive senior level management experience in a complex health environment
- Strengthens internal and external stakeholder management and engagement knowledge of contemporary human resource management practices, including a demonstrated ability to lead, coach and collaborate with others at all levels of the organisation
- Develop strategic and operational plan, providing clinical advice and support to staff, business areas and senior executive team.
- Demonstrated ability to effectively manage major change programs
- Demonstrated experience in clinical governance, including the effective management of clinical risk management and client safety strategies particularly in-service provision.
- Management of 2 clinics (Staff management and HR for 8 Doctors, 4 Nurses, 2 Dermal therapists and 2 Administration staff)
- Lead, manage, monitor, review and evaluate team and individual performance providing regular feedback.
- Develop, coach and mentor staff to build a high performing team with a commitment to shared goals.
- Staff meetings with doctors & staff including one on one meetings
- Payroll for all staff using XERO
- Co-ordinate staff annual leave, rosters and hours
Staff and Contractor’s wages - Facilitate induction of new staff
- Training of non-medical staff
- Negotiate/confer & liaise with outside service providers on behalf of practice
- Maintain a working relationship with suppliers of goods and services
- Safe standard of care for patients and staff
- Ensure privacy and confidentiality is maintained at all times
- Maintain a safe work environment and working knowledge of relevant policies and procedures of the practices
- Review and update policies and procedures as required.
- Maintain a working knowledge of all equipment used
- Monitor practice supplies
- Delegating Stock control & ordering
- BCMC patient numbers, appointments & daily totals for Doctors, contractors & Dermal therapist
- Collect documents and report data accurately and comprehensively
- Organise Invoices for Specialist's room hire
- Maintain accounting systems for income and expenses
- Bank reconciliation XERO
- Data entry XERO - break down of procedures and costings
- Daily/ monthly/ quarterly/ yearly and individual reports
- Complete task sheets set by the Principals
- Tracking and analysing the performance of advertising campaigns,managing the marketing budget and ensuring that all marketing material is in line with our brand identity
- Developing and executing marketing campaigns and strategies to meet need and maximise profits
- Manage internal teams, create (or oversee) promotional products, and work to publish or distribute them to the public via media, advertising, and social media.
- Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
- Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration
- Manage internal teams, create (or oversee) promotional products, and work to publish or distribute them to the public via media, advertising, and social media.
- Present ideas and final deliverables and communicate with senior leaders about marketing programs, strategies, and budgets
- Demonstrated ability to provide vision, leadership and innovation.
- Analysis of organisational data to drive financial outcomes and improve service delivery
- Reviews own work in order to achieve continuous improvement
- Builds and monitors effective policies and procedures within areas of responsibility
- Cultivates productive working relationships
- Works with the business areas and Directors to improve general skills and knowledge for managing sensitive issues and developing finance initiatives and budgets.
- Negotiate persuasively with a range of internal and external stakeholders
- Provide strategic and operational technical advice and support to BCMC staff and directors
- Strategically plan, implement, manage, review and evaluate complex programs, projects and initiatives with a focus on achieving outcomes and leading continuous improvement and change.
- Provide quality, person centred services to people ensuring that services are well planned, effective in meeting needs and provided at the best possible level of quality
- Take overall responsibility for BCMC’s functions in compliance with relevant corporate, clinical and risk legislation, regulations, statutory obligations and standards
- Take responsibility for BCMC’s clinical service operations and clinical risk management functions in compliance with relevant legislation,regulations, statutory obligations and care standards.
- Participate in corporate learning and development activities.
- Establish and maintain key strategic internal and external stakeholder relationships through periods of change, resolving conflicts and managing sensitivities
- Lead and exemplify a healthy and safe working environment, modelling and promoting ethical behaviour and practices
- Implementing consistent processes and procedures that are responsive to both individual requirements and government changes across all areas of operation.
- Work with the Service Leadership team on operational planning process and provide oversight on service governance (corporate, service delivery and clinical responsibility.)
- Ensure that all services are adequately resourced and responsive to the needs of clients and their families and employ sound service support practices.
Course Coordinator & Trainer and Assessor
Queensford College
- Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Assessed student performance and utilized feedback to increase educational program success.
- Tracked educational program progress to identify strengths and opportunities.
- Implemented student assessment and evaluation processes, aiding program success.
- Management of staff Nationally (QLD, NSW, SA) both face to face and remotely
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Supported staff recruitment initiatives for high-quality program delivery.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Collated feedback and performance data to create insightful program reports.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Built relationships with external stakeholders, community organizations and donors to increase program scope.
- Coordinated departmental teams to successfully integrate new educational programs.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Identified methods and tools to promote student success in project-based learning.
- Designed or used assessments to monitor student learning outcomes.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Trainer and Assessor
Ella Bache College
Trainer and Assessor
National Academy Of Beauty
Education
Australian National College of Beauty - Diploma
Certificate IV - Business Management
TAE Certificate IV
Certificate - APPLY IMPULSE LIGHT & LASER SAFETY
EDRMS Training
Mastering The Craft of Advising Government Course
Executive Correspondence Made Easy Course
Skills
- Computer skills
- High level of integrity
- Positive attitude
- Results driven
- Communication Skills
- Management
- Ability to Lead
- Staff Orientation and Training
Accomplishments
- TAE CERT IV
- DIPLOMA OF BEAUTY THERAPY
- APPLY IMPULSE LIGHT & LASER SAFETY PROTOCOLS
- eDRMS Training
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Advisor
QLD DNA Taskforce - Queensland Health
01.2023 - Current
Geneal Manager & Marketing Manager
Bayside Cosmetic Medicine Clinic
Course Coordinator & Trainer and Assessor
Queensford College
Trainer and Assessor
Ella Bache College
Trainer and Assessor
National Academy Of Beauty
Australian National College of Beauty - Diploma
Certificate IV - Business Management
TAE Certificate IV
Certificate - APPLY IMPULSE LIGHT & LASER SAFETY
EDRMS Training
Mastering The Craft of Advising Government Course
Executive Correspondence Made Easy Course
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