Rhys Martin
Melbourne ,Victoria
Summary
Bistro: Professional experience at Maleny Hotel, excelling in customer service and team management in an often fully booked restaurant. Proven ability to ensure customer satisfaction through strong multitasking and complaint management skills. Recognized for maintaining cleanliness and hygiene while training junior staff to deliver exceptional service.
Offering positive attitude and strong interpersonal skills, eager to learn and grow within a hospitality environment. Brings attention to detail and ability to manage inventory and transactions efficiently. Ready to use and develop customer service and organizational skills.
Bottle shop: Restocking shelves while also keeping an ear out for customers entering the shop. Checking customers ID’s and manning the cash register.
Overview
2
2
years of professional experience
Work History
Bottle Shop Attendant
Maleny Hotel
07.2025 - 12.2025
- Assisted customers in product selection and provided detailed product knowledge.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Stocked shelves and organized displays to enhance product visibility and accessibility under a strict time limit (closing shifts)
- ID checks of customers
- Watched the shop independently for the majority of shifts
Front of House Wait Staff Member
Maleny Hotel
10.2023 - 12.2025
- Provided customer service, being consistently respectful in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Made reservation for customers when necessary
- Taught junior members of staff how to carry plates appropriately and other basic skills (working on the pass, submitting customers orders, etc)
- Assisted customers with ordering their food, providing recommendations via my prior knowledge of the menu
Education
Dual Diploma in Leadership And/Business -
RMIT/Essendon Education Academy
Melbourne Queensland Certificate of Education -
Maleny State High School
Maleny, QLDSkills
Strong multitasking
References
Christopher McLeod: Operations Manager at Maleny Hotel
Email: Operations@malenyhotel.com.au
Phone: +61 423 203 604
Timeline
Bottle Shop Attendant
Maleny Hotel
07.2025 - 12.2025
Front of House Wait Staff Member
Maleny Hotel
10.2023 - 12.2025
Dual Diploma in Leadership And/Business -
RMIT/Essendon Education Academy
Queensland Certificate of Education -
Maleny State High School