Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhys Morgan

Melbourne,VIC

Summary

Motivated and results-orientated professional with a proven Hospitality track record and experience in the UK, NZ and Australia.

Hands-on person with well-developed team leadership capabilities and first-class customer service.

Has the drive to excel in a challenging working environment, responds well to pressure and strives to consistently exceed.

Confident and persuasive communicator who quickly builds rapport and strong working relationships with colleagues and clients alike.

Ambitious and determined to succeed. An excellent listener.

Overview

20
20
years of professional experience

Work History

FOH Team Member

HardwareSociete
03.2023 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted team mates with delivering food, filling beverages and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Self managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction as efficiently as possible.
  • Answered customer questions about hours, seating and menu information. Provide guests with local IRL local info galleries, cinema, bars and sights.

Assistant Store Manager

Aesop
09.2015 - 09.2021
  • Was privileged to be to be the one of the first intakes for the Retail Development Program a one-year training course become an Manager. I trained in Australia, UK/ London and Paris.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Supervisor

Earl Canteen
07.2010 - 09.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Worked with management team to implement proper division of responsibilities.

Maitre D'

The Providores
05.2005 - 05.2010
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
  • Trained, coached and evaluated younger team members to raise performance to company standard.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Shift Manager

Ottolenghi
10.2003 - 06.2005
  • Original hire at Ottolenghi's second venue ever
  • Work extremely closely with Owners in FOH and kitchen to really embrace the ethos and drivers behind the business.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Recruited Team Members offering talent, charisma and experience to restaurant team.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 95% accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions specific to the Owners specific brand

Education

Cert IV Mental Health

RMIT University
Melbourne, VIC
11.2023

Bachelor of Arts -

Toi Whakaari
Wellington, NZ
11.1997

Bachelor of Arts - Theatre and Film

Victoria University
Wellington NZ
11.1994

Skills

  • Team leadership and team player
  • Excellent oral and written communication
  • Strives for excellence
  • Industry knowledge
  • Attention to detail
  • Maintains and develop customer loyalty

Timeline

FOH Team Member

HardwareSociete
03.2023 - Current

Assistant Store Manager

Aesop
09.2015 - 09.2021

Supervisor

Earl Canteen
07.2010 - 09.2015

Maitre D'

The Providores
05.2005 - 05.2010

Shift Manager

Ottolenghi
10.2003 - 06.2005

Cert IV Mental Health

RMIT University

Bachelor of Arts -

Toi Whakaari

Bachelor of Arts - Theatre and Film

Victoria University

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Rhys Morgan