Rhys Smith
Mitchelton,QLD
Summary
At McDonald's Australia, I excelled as a Crew Trainer, enhancing staff retention through innovative training methods and mentorship. Demonstrating exceptional problem-solving and communication skills, I led by example, significantly improving restaurant efficiency and team performance. My dedication to continuous improvement and food safety standards played a pivotal role in our success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Arana Hills, QLD
01.2023 - Current
- As a Crew Trainer at McDonald's Australia, I was trusted with the responsibility of acting as a liaison between crew members and management.
- Led by example by upholding company policies and exemplifying the necessary behaviours to ensure success in the restaurant, achieving its goals.
- Ensured that the restaurant was able to efficiently meet customer demand through product quality. This was executed by being the handyman of the store, fixing the ice cream and shake machines, as well as the grills.
- Utilised feedback from my superiors to continuously improve training methods and content for newcomers, increasing staff retention.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Planned and delegated group and individual work assignments to crew throughout the shift, ensuring the smooth operation of the restaurant.
Education
Mitchelton State High School
Mitchelton, QLD12-2023
Everton Park State High School
Brisbane, QLD12-2022
Skills
- Reliability and punctuality
- Time management
- Continuous development
- Verbal and written communication
- Policies and procedures
- Food safety
- Safe food handling
- Sanitation and cleaning
- Team collaboration
- Continuous improvement
- Process improvement
- Recipe adherence
- Employee motivation
- Staff education and training
- Product knowledge
- Problem-solving
- Food preparation
- Delegating work
- Role modeling
- Customer service
- Restaurant standards
- Active listening
- Workplace safety
- Employee training
- Decision-making
Affiliations
- Spending time with family/friends
- Going to the Gym
- Riding my Bike
- Going to the Beach
- Camping
- Reading
- Going to the Movies
Certification
- On Monday 20th January I will be undertaking a course to gain a QLD White Card
References
References available upon request.
Timeline
Crew Trainer
McDonald's
01.2023 - Current
Mitchelton State High School
Everton Park State High School
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