Rhys Tamatea
5 Kurrajong Crescent Kalaru,NSW
Summary
Accomplished leader with a proven track record at NSW Ambulance, adept in staff management and emergency medical response. Skilled in fostering team unity and enhancing operational efficiency, with a commitment to delivering exceptional customer service and patient care. Expert in negotiation and performance improvement, significantly boosting team morale and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Small Business Owner
Southern Timber and Plaster
11.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Fostered positive work environment, leading to decrease in employee turnover.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Intensive Care Paramedic / Station Officer
NSW Ambulance
08.2007 - 11.2021
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
- Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.
- Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
- Promoted health equity within the community by offering culturally sensitive care to diverse populations while respecting individual preferences or needs.
- Educated patients and family members on medical treatments and therapies for informed support.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Assisted with quality assurance initiatives by reviewing patient care reports and offering constructive feedback to improve overall performance within the organization.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated operations with other emergency service groups.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Advanced Life Support Paramedic / Paramedic
NSW Ambulance
11.1996 - 08.2007
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Education
No Degree - Advanced Diploma of Paramedical Science(Ambulance)
Ambulance Education Centre
Rozelle, NSW06-2013
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Staff hiring
- Staffing
- Negotiation
- Employee performance management
- Team building
- Customer service
- Decision-making
- Staff management
- Performance improvement
Timeline
Small Business Owner
Southern Timber and Plaster
11.2021 - Current
Intensive Care Paramedic / Station Officer
NSW Ambulance
08.2007 - 11.2021
Advanced Life Support Paramedic / Paramedic
NSW Ambulance
11.1996 - 08.2007
No Degree - Advanced Diploma of Paramedical Science(Ambulance)
Ambulance Education Centre
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