Rhysse-Jordon Crittenden

Controlling, reception, bartending, waitstaff and crowd control.

• Conflict and complaint management
• Managed large eftpos and cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Performing clerical tasks such as data entry, photocopying and scanning and answering phones and communicating with clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Professional References:

Club Director: Tarra Mann- 0427300019

Club Manager: Keeley Morgan- 0455227295

• Used POS system to process sales, returns, online orders, and gift card activations.
• Processed transactions accurately, balancing cash registers at the end of each shift.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Stocked merchandise, clearly labelling items, and arranging according to product or brand.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Answered incoming calls and emails to provide product information, features and benefits.

• Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
• Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
• Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
• Boosted club awareness by executing promotional events and engaging with customers.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, cleaning machines, utensils, and seating areas daily.
• Assisted with training new BOH and FOH staff members on established processes and goals.
• Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.