Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rhythm KASHYAP

Rhythm KASHYAP

Gold Coast,QLD

Summary

Competent Duty Manager effective at handling hotel operations in fast-paced, high-volume environments. Veteran of the hospitality industry and skilled in managing people, projects, and administrative operations. Offering four years of experience and dedication to business success.

I am seeking a challenging Manager on Duty role in a dynamic and customer-focused organisation where my leadership skills, operational expertise, and commitment to delivering exceptional service can contribute to achieving operational excellence and enhancing the overall guest experience."

Overview

5
5
years of professional experience

Work History

Step up Manger on Duty

JW Marriott Gold Coast Resort And Spa
03.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Implemented cost-saving measures to enhance profitability and align with budget.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Guest Service Agent

JW Marriott Resort & Spa
05.2022 - Current
  • Winner of General Managers award 2022
  • Responsible for bookings, check-ins, answering phones, fulfilling guest requests, and guest billings
  • Resolve guest conflicts in a professional and courteous manner
  • Upsell champion for the last 12 months
  • Generated more than $200,000 upsell revenue
  • In charge of training team for Upsell
  • Introduce new processes for the Duty Managers as well as the associates.
  • Manage the Guest Voice
  • In charge of guest complaints
  • in charge of training new Associates

Assistant Restaurant Manager

Unicorn Restaurant
03.2022 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

The Oberoi Grand
01.2019 - 01.2021
  • Responsible for bookings, check-ins, answering phones, fulfilling guest needs and guest billings
  • Resolve guest conflicts in a professional courteous manner.

Education

Bachelors -

Institute of Hotel Management

Maters - International tourism & Marketing

Griffith University
10.2023

Higher Secondary - Commerce

National Institute of Open Schooling
2015

No Degree - High School

St. Josephs College
2013

Skills

  • Critical thinking & decision making
  • Keen eye for details
  • Leadership & team management
  • Process Optimization
  • Membership Programs
  • New Employee Training

Timeline

Step up Manger on Duty

JW Marriott Gold Coast Resort And Spa
03.2023 - Current

Guest Service Agent

JW Marriott Resort & Spa
05.2022 - Current

Assistant Restaurant Manager

Unicorn Restaurant
03.2022 - Current

The Oberoi Grand
01.2019 - 01.2021

Bachelors -

Institute of Hotel Management

Maters - International tourism & Marketing

Griffith University

Higher Secondary - Commerce

National Institute of Open Schooling

No Degree - High School

St. Josephs College

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Rhythm KASHYAP