RHYTHM KASHYAP

Here’s a polished, CV-ready and ATS-friendly version, with stronger leadership language and less repetition:

• Supervise, support, and train Front Office team members to ensure compliance with established standards and procedures and deliver consistently high levels of guest service.
• Communicate and reinforce company and departmental policies, procedures, rates, and property information, ensuring team members understand and apply requirements effectively.
• Lead departmental meetings and daily briefings to communicate operational updates, address service opportunities, and maintain high guest service standards.
• Work operationally within the Front Office as required, adapting to trading patterns, occupancy levels, and business demands.
• Lead by example by consistently delivering professional, knowledgeable, warm, and personalised service to both internal and external guests.
• Respond to guest enquiries and provide accurate information regarding hotel facilities, services, policies, and local attractions.
• Manage guest complaints and feedback promptly and professionally, implementing appropriate service recovery solutions and escalating complex matters to the Front Office Manager or General Manager when required.
• Supervise the Reservations function, supporting effective room inventory management and maximising revenue opportunities and yield.
• Ensure all daily revenue is accurately accounted for, completing daily summaries and reconciliation procedures to balance operational activity.
• Assist with the preparation of team rosters, ensuring appropriate staffing levels are maintained within approved budgetary guidelines.
• Support the recruitment and selection of Front Office team members, including participation in interviews and departmental staffing decisions.
• Conduct timely Performance Development Appraisals, providing constructive feedback, identifying development opportunities, and supporting team member performance and career growth.
• Promote a positive team culture through effective communication, coaching, recognition, and hands-on leadership.

• Oversee Rooms Division operations across Reception, Reservations, Concierge, Housekeeping, and Maintenance, ensuring the smooth day-to-day operation of the property and delivery of exceptional guest experiences.
• Coordinate cross-departmental activities to ensure seamless service delivery, operational efficiency, and consistent adherence to brand standards.
• Develop and implement operational processes, policies, and Standard Operating Procedures (SOPs) to improve productivity, service consistency, and guest satisfaction.
• Manage team rosters, labour costs, departmental budgets, and staffing levels to achieve operational and financial targets.
• Maintain the Duty Manager log and facilitate effective communication, shift handovers, and operational continuity across departments.
• Conduct daily financial audits, reconcile guest accounts, and ensure compliance with cash-handling, revenue-control, and financial procedures.
• Prepare detailed incident reports and effectively manage emergency and critical situations in accordance with company policies, WHS requirements, and risk-management procedures.
• Lead, coach, and develop team members by delegating responsibilities according to individual strengths, conducting performance reviews, identifying development opportunities, and supporting career progression.
• Deliver comprehensive training and onboarding programs aligned with brand standards, operational procedures, and service excellence expectations.
• Provide personalised guest assistance, including local tourism recommendations, transportation arrangements, tour bookings, restaurant reservations, and tailored travel experiences.
• Oversee monthly inventory management, forecast stock requirements, and coordinate timely purchasing to maintain appropriate stock levels while controlling costs.
• Manage complex guest complaints and service recovery situations with professionalism and urgency, protecting guest satisfaction, loyalty, and the hotel's reputation.

• Monitor guest feedback, online reviews, and quality assurance results, developing and implementing action plans to continuously improve service standards and guest satisfaction.
• Conduct regular property inspections and operational audits to ensure compliance with brand standards, WHS requirements, hotel policies, security procedures, and risk-management standards.
• Analyse daily operational reports, occupancy forecasts, financial results, and key performance metrics to support informed decision-making and drive continuous departmental improvement.
• Staff Training Initiatives: Launched targeted training programs focused on effective communication, empathy, and creating meaningful guest interactions, enhancing overall service quality and guest satisfaction.

• Oversee monthly inventory assessments and coordinate supply ordering to maintain appropriate stock levels for daily hotel operations.
• Manage Front Office and Housekeeping operations across guest rooms and common areas, ensuring compliance with brand standards and optimizing operational performance.
• Conduct daily property inspections to ensure all areas are clean, well-maintained, operational, and safe.
• Work operationally within the Front Office team as required, responding effectively to trading patterns and business demands.
• Lead and support the Front Office team to deliver service excellence and consistently enhance guest satisfaction.
• Assist with the preparation of team member rosters, ensuring appropriate staffing levels are maintained within established budgetary guidelines.
• Ensure hotel facilities, equipment, and property are maintained in accordance with Workplace Health and Safety (WHS) requirements to minimize operational risks.
• Ensure accurate and timely completion and submission of daily operational reports and performance metrics to the Hotel Manager.

• Supervised and coordinated team to provide guidance and support and maximize performance
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability
• Implemented cost-saving measures to enhance profitability and align with budget
• Immediately resolved issues with patrons by employing careful listening and communication skills
• Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.

• Supervised and coordinated team to provide guidance and support and maximize performance
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability
• Implemented cost-saving measures to enhance profitability and align with budget
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Supervised all areas of restaurant to keep it clean and well-maintained
• Immediately resolved issues with patrons by employing careful listening and communication skills
• Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.