Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RHYTHM LAKHAN

CLAYTON,VIC

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

System Accounts Administrator

Bapcor IT
09.2023 - 12.2023
  • Complete IT ticket requests from System Account Management Software in ServiceNow
  • Assisting with customer’s offboarding and onboarding tickets
  • Actively assisting other IT team members in their technical learning and skill enhancement
  • Managing all user’s permissions and access to shared drives, building card access, active directory etc.
  • Used ticketing systems to manage and process support actions and requests through Service Now and Manage Engine
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshoot errors.
  • Created user accounts and assigned permission in Active Directory, Citrix, and SAP.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Helpdesk Support Officer

NCS Pearson
10.2023 - 11.2023
  • Providing technical support to end users through Manage Engine system
  • Actively assisting customers via email, phone and live-chat support
  • Assorting documents through eMark application of users
  • Managing requests via phone, chat and email.
  • Collected, arranged, and input information into database system.

Customer Service Representative

IGA
11.2021 - Current
  • Actively communicate with customers to deliver exceptional customer services
  • Accurately process customer cash and credit payments using the POS system daily.

Administrative Support

Study Direction
09.2020 - 10.2021


  • Efficiently replying to email or face-to-face enquiries of the customers
  • Effectively using MS excel for updating information about the customers/students
  • Proactively preparing meeting notes, agendas, contract documents, etc., for students/stakeholders through MS office applications
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor of Information Technology - Networking and Security

Federation University

Diploma - Graphic Designing

MAAC Institute

ICT Professional Year - ICT

Monash College
Melbourne, VIC
01.2024

Skills

  • Customer Service
  • Administrative Support
  • Customer Consulting
  • Problem-Solving Ability
  • Technical Support
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Desktop Support
  • Windows 10
  • MS Office Proficiency
  • Troubleshooting and Assistance
  • Organizational Skills
  • Support Ticket System Management
  • Service Desk Team Management

Certification

Comptia A+ certification through ACS

Languages

Hindi
Native or Bilingual

Timeline

Helpdesk Support Officer

NCS Pearson
10.2023 - 11.2023

System Accounts Administrator

Bapcor IT
09.2023 - 12.2023

Customer Service Representative

IGA
11.2021 - Current

Administrative Support

Study Direction
09.2020 - 10.2021

Bachelor of Information Technology - Networking and Security

Federation University

Diploma - Graphic Designing

MAAC Institute

ICT Professional Year - ICT

Monash College

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RHYTHM LAKHAN