RIA DELA CRUZ
Plympton,SA
Summary
Secure a position that allows me to utilize my strong communication and organizational skills, customer service and public relations experience, and my ability to work effectively wit people to achieve the organization goals and contribute to its success.
Overview
20
20
years of professional experience
Work History
HR Assistant
Chabros International Group FZCO
2013.08 - 2022.12
- Processed application for new employees, issued and renewed visas for employees and new joiners ; and cancelled visas for resigned employees and report to UAE Labor & Immigration authority
- Updated the insured employees details throughout the insurance policy period and provided updated details before policy renewal date
- Issued medical appointments for labourers online through Dubai Health Authority
- Monitored and maintained the company trade licenses and its branches including its leases and accommodation for employees
- Assisted in hiring qualified applicants depending on department requirements and needs
- Prepared correspondence and communication related to company's information and needs
- Organised the HR manager schedule and scheduled appointments for interviews with new candidates
- Maintained and oversaw personnel files of over 200 employees including daily attendance, annual leaves, absence, unpaid leaves and other attendance tasks
- Monitored and prepared timely reports of the expiration of Alien Labor Registration Card and Residence visa
- Liaison for the company related to issues or concerns of the employees to government agencies Coordinated and handled the company's issues and concerns with the employees with government authorities.
- Applied and generated HR task and reports on ERP (SAP) such as attendance, leaves, payroll update, employee details update and other reports.
Public Relation Officer
Simpsons Switchgear Industries FZCO
2012.10 - 2013.07
- Applied for employee's visas, identity cards, salary certificates, NOC Letters and National IDs for proper documentation
- Coordinated with the local government agencies for the renewal of trade licenses, office tenancy contracts and other official documents that the company needed to submit for compliance
- Established and maintained cooperative relationships with the local agencies, clients, employees and public interest groups
- Prepared correspondences and responds to any requests or queries of information from the Labor Department about the company's status and employee's related transactions
- Acted as an HR representative for arranging and scheduling interviews, research and advertising for job vacancy requirements, maintaining employee's contracts, record keeping soft copies of contracts, passport copies, visas, and identity cards
- Maintained records sheets and data entry of all employees' information into company's data base
- Processed and updated Medical Health Insurance of all employees as well as newly hired employees
- Performed other tasks as maybe assigned related to public relation and human resources
Administrative Assistant/Receptionist
Simpsons Switchgear Industries FZCO
2012.01 - 2012.07
- Handled administrative tasks for the day to day operation of the company such as filing, faxing, answering phone calls, greeting customers and clients, distributing mails to different departments, receiving packages and mails, and etc
- Maintain record of the Company's Call Log Book and Driver's Log book
- Documented and maintain record of all new and old inquiries and check status from engineering department for reporting to the President
- Assisted estimation engineers for follow up drawings, SLD and other documents needed for estimation
- Assisted sales department regarding quotation status and status from the client and set up meetings to discuss the quotation
- Note taking and drafting of minutes of meetings of management meeting once a month or as needed and submitted for review and comments of the President
- Handled and maintained supplies management, courier services and other company's peripherals for effective and efficient use of the employees
Administrative Officer/ cum Receptionist
Virtual Friends Internet Café
2009.06 - 2011.12
- Independently carries out a portfolio of responsibilities such as managing, securing approvals, and providing communications
- Provide expert guidance and leadership to more junior staff
- Implement and monitor support services, including procurement of supplies and services; communications, technology support; and provision of local utilities and service requirements
- And others on management information and general administration issues and practices
- Oversees legal, safety, fiscal and other compliance requirements
- Oversees facilities, technology, and materials utilized in the department, coordinating with appropriate services
- Works with management and others to develop and implement operating policies and procedures
- Manages operating budget and performs analysis and reporting to support decision-making
- Manages the ongoing financial, operational, and staffing activities of the company
- Receiving telephone calls and queries
- Handling accounts of overall transaction.
Production Operator
Allegro Microsystems Philippines Inc.
2006.10 - 2009.05
- In capsulate and mold microchip gear for cars such as Toyota and BMW and Honda
- Manipulate console controls and key commands into automated systems for producing semiconductor chips for car
- Monitor and inspect the consistency and accuracy of the chips based on the standard quality
- Ensure production levels are in accordance with target volumes per day
- Support quality control inspections and work closely with quality assurance engineers to identify wafer surface defects and prescribe correction action plans
- Perform end-to-end processing in producing microchip gear
- Participate in productivity and quality control programs
- Perform duties as maybe assigned from time to time.
Customer Service Representative
Rustan's Marketing Inc.
2003.04 - 2003.10
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Determine charges for services requested, collect deposits or payments, and/or arrange for billing
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers
- Solicit sale of new or additional services or products
- Review membership's policy terms in order to determine whether a particular loss is covered by the policy
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
- Recommend improvements in services or billing methods and procedures in order to prevent future problems.
Education
Bachelor of Commercial Science - Finance
Jose Rizal University
01.2002
Secondary -
Our Lady of the Sacred Heart Academy
01.1998
Skills
- Interpersonal / Public Relation Skills
- Knowledge in Computer software (Windows, Word & Excel, Outlook) and ERP
- Communication skills
- Attention to details
- Organizational skills
- Leadership skills
UAE Driving License
Valid until 10/15/25
References
Available upon request
Languages
English
Professional Working
Timeline
HR Assistant
Chabros International Group FZCO
2013.08 - 2022.12
Public Relation Officer
Simpsons Switchgear Industries FZCO
2012.10 - 2013.07
Administrative Assistant/Receptionist
Simpsons Switchgear Industries FZCO
2012.01 - 2012.07
Administrative Officer/ cum Receptionist
Virtual Friends Internet Café
2009.06 - 2011.12
Production Operator
Allegro Microsystems Philippines Inc.
2006.10 - 2009.05
Customer Service Representative
Rustan's Marketing Inc.
2003.04 - 2003.10
Bachelor of Commercial Science - Finance
Jose Rizal University
Secondary -
Our Lady of the Sacred Heart Academy
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