Ria Evans
Melbourne
Summary
Experienced operations leader at Go Health Support Services, skilled in staff development and logistics. Led initiatives that improved service delivery and client satisfaction. Strong team collaborator with a focus on compliance and operational efficiency.
Overview
24
24
years of professional experience
Work History
General Manager of Operations
Go Health Support Services PTY LTD
02.2015 - 01.2025
- Spearheaded the development and implementation of strategic operational plans, aligning team efforts with organizational goals to enhance service delivery.
- Led cross-functional teams in optimizing workflows, resulting in improved client outcomes and streamlined internal processes.
- Developed and maintained strong relationships with key stakeholders, including clients, family members, and external partners, to ensure seamless service delivery.
- Drove operational excellence by ensuring compliance with all regulatory requirements and industry standards.
- Conducted regular performance reviews and implemented targeted training programs to elevate team skills and knowledge.
- Oversaw risk management strategies to mitigate potential issues, ensuring the safety and well-being of clients and staff.
- Led organizational change initiatives, fostering adaptability and promoting a culture of innovation and excellence.
- Implemented data-driven decision-making processes to monitor performance, identify areas for improvement, and achieve operational objectives.
- Enhanced employee engagement by promoting a positive work environment, focusing on team development and recognition programs.
Administration Lead
Leigh Place Retirement
08.2000 - 02.2014
- Directed the day-to-day administrative operations, ensuring smooth workflow and timely execution of tasks across departments.
- Developed and maintained standardized administrative procedures, significantly reducing operational inefficiencies and improving service delivery.
- Supervised and mentored administrative staff, promoting professional development and enhancing team productivity.
- Managed office supplies, vendor relationships, and service contracts, ensuring cost-effective procurement and uninterrupted office functions.
- Led the implementation of new technologies and systems, improving data management, communication, and reporting capabilities.
- Coordinated departmental scheduling, meetings, and logistics to ensure seamless internal and external communication.
- Conducted performance reviews for administrative staff, identifying areas for growth and offering tailored training opportunities to enhance individual and team performance.
- Improved employee engagement and satisfaction through consistent feedback, recognition programs, and fostering a collaborative work environment.
- Analyzed departmental processes and proposed data-driven improvements that contributed to a more organized, efficient, and goal-focused workplace.
- Ensured compliance with all organizational and regulatory requirements by maintaining accurate records and documentation.
Team Leader
Salvation Army
03.2008 - 01.2014
- Led and managed a team of Tenancy Managers, ensuring the effective delivery of housing and tenancy support services to clients in need.
- Supervised daily operations, ensuring compliance with organizational policies, tenancy regulations, and government standards.
- Provided guidance, support, and coaching to team members, fostering a collaborative and high-performance work environment.
- Developed and implemented strategies to improve tenancy management outcomes, increasing client satisfaction and retention rates.
- Coordinated with external partners, including local authorities and community organizations, to provide integrated support services to clients.
- Managed case loads, resolving complex tenancy issues and advocating for clients to secure stable and suitable accommodation.
- Oversaw tenancy management tasks, including lease agreements, rent collection, maintenance coordination, and tenant relations, ensuring timely and effective issue resolution.
- Conducted regular performance evaluations, providing constructive feedback, training, and development opportunities to enhance team capabilities.
- Ensured accurate record-keeping and reporting, maintaining up-to-date client files and case notes in line with compliance requirements.
- Acted as a point of escalation for complex tenancy issues, liaising with senior management to resolve any challenges affecting service delivery.
Education
Diploma of Community Services - Diploma of Community Services
FMEDGE
Sydney, NSW08-2017
Bachelor of Arts - Family And Community Services
Western Sydney University
Sydney, NSW04-2010
Skills
- Operations Management
- Staff Development
- Logistics Management
- Strategic Planning
- Compliance & Risk Management
- Budget Management
Timeline
General Manager of Operations
Go Health Support Services PTY LTD
02.2015 - 01.2025
Team Leader
Salvation Army
03.2008 - 01.2014
Administration Lead
Leigh Place Retirement
08.2000 - 02.2014
Diploma of Community Services - Diploma of Community Services
FMEDGE
Bachelor of Arts - Family And Community Services
Western Sydney University
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