RIA GREY
Victoria Park,Australia
Summary
I am an adaptable, flexible, and positive professional with a strong ability to learn new skills. Excels in collaborating with diverse teams and working efficiently under pressure. With exceptional people skills enable effective communication across all levels and age groups in fast-paced, professional environments. I am a hardworking employee with customer service, multitasking, and time management abilities known for high productivity and efficient task completion. Skilled in regulatory compliance, risk management, and policy development. Excel at communication, problem-solving, and adaptability, ensuring smooth operational flow and staying ahead of evolving compliance landscapes.
Overview
16
16
years of professional experience
Work History
Department of Education
East Perth, WA
08.2024 - Current
BDC/Compliance Manager (Assistant)
Mediserve Nursing Agency
East Perth, WA
11.2022 - 08.2024
- Streamlined the process of integrating new team members
- Screened and selected qualified candidates
- Consistently developed and maintained positive rapport with clients and customers
- Trained new employees on company policies, operational guidelines, and regulatory standards
- Provided support to Nurses by addressing their inquiries
- Sourcing alternative options for Nurses to help complete Mandatory Competencies
- Maintained compliance with company policies and procedures consistently.
Data Processing Centre
EBM Insurance
West Perth, WA
01.2019 - 11.2022
- Demonstrated proficiency in processing insurance policies
- Managed client correspondence
- Maintained and updated client information records regularly
Expert Care Consultant
EBM Insurance
West Perth, WA
01.2019 - 11.2022
- Managed claims administration responsibilities
- Processed claim payments efficiently and accurately
- Registered, updated, and finalized claims
- Created debt claims files for efficient transmission and quick debt collection
Customer Service Representative
Silver Chain
Perth, WA
07.2018 - 01.2019
- Processed referrals for various services including PA, PAS, PRA, Community Nursing, Hospital at Home, Oxygen, Hospice, CMAS
- Analyzed customer feedback and implemented changes to surpass satisfaction goals
- Managed customer requests regarding products, services, and organization details
- Utilized proactive approaches to maintain high level of customer satisfaction by addressing their needs and resolving concerns effectively.
- Scheduled appointments, handled preadmission calls and managed questionnaires
- Enhanced usage of ComCare, Outlook, and Internal Intranet programmes
Personal Assistant/Administration Officer
Bee Healthy
Lower Hutt, NZ
03.2017 - 10.2017
Customer Service Representative
Mitsubishi Motors
Porirua, NZ
04.2016 - 02.2017
Dispatch/Call Centre Representative
Hutt & City Taxis
Lower Hutt, NZ
09.2014 - 04.2016
Quit Smoking Advisor
Quitline
Wellington, NZ
10.2010 - 04.2014
Customer Service Rep
Telstra Clear
Paraparaumu, NZ
04.2010 - 09.2010
Radio Announcer
Atiawa Toa FM
Lower Hutt, NZ
07.2008 - 04.2010
Education
National Certificate in Beauty Services Level 4 - Beauty Therapy
Elite School of Beauty & Spa
Wellington, NZ06.2016
Diploma in Radio Broadcasting - Radio Broadcasting
NZ Radio Training School
Wellington, NZCertificate in Māori Performing Arts - Performing Arts
Te Wananga O Aotearoa
Porirua, NZNational Certificate in Office Administration - Administration
Whitireia Community Polytechnic
Porirua, NZSkills
- Exceptional Customer Service
- Effective Team Player
- Excellent Organising skills
- Microsoft Products: Outlook, Publisher, Power Point, Word, Excel
- Efficient Data Management
References
- Alan Antony, Team Leader, Mediserve Nursing Agency, 0403 863 413, alank647@gmail.com
- Jacqui Legge, Business Manager, Mediserve Nursing Agency, 0403 335 882, Jacqui.L.Legge@gmail.com
- Yasmine Anderton, Team Leader EBM, 0451 589 211, Yasmine.anderton@hotmail.com
Timeline
Department of Education
08.2024 - Current
BDC/Compliance Manager (Assistant)
Mediserve Nursing Agency
11.2022 - 08.2024
Data Processing Centre
EBM Insurance
01.2019 - 11.2022
Expert Care Consultant
EBM Insurance
01.2019 - 11.2022
Customer Service Representative
Silver Chain
07.2018 - 01.2019
Personal Assistant/Administration Officer
Bee Healthy
03.2017 - 10.2017
Customer Service Representative
Mitsubishi Motors
04.2016 - 02.2017
Dispatch/Call Centre Representative
Hutt & City Taxis
09.2014 - 04.2016
Quit Smoking Advisor
Quitline
10.2010 - 04.2014
Customer Service Rep
Telstra Clear
04.2010 - 09.2010
Radio Announcer
Atiawa Toa FM
07.2008 - 04.2010
National Certificate in Beauty Services Level 4 - Beauty Therapy
Elite School of Beauty & Spa
Diploma in Radio Broadcasting - Radio Broadcasting
NZ Radio Training School
Certificate in Māori Performing Arts - Performing Arts
Te Wananga O Aotearoa
National Certificate in Office Administration - Administration
Whitireia Community Polytechnic
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