Ria Lidgerwood
Chum Creek,Vic
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Office Manager
Chris Cabinets
LILYDALE, Vic
08.2021 - Current
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
Kitchen & Food Production Assistant Manager
A Bit of Jam and Pickle/ Four Pillars
Healesville, Victoria
11.2017 - 08.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Skills
- Operations Management
- Customer Service
- Team Supervision
- Office Management
- Expense Reporting
- Contract Administration
- Data Entry
- Policy Development
- Employee Supervision
- Billing
- Inventory Control
- Bookkeeping
- Office Administration
- Payroll Processing
Volunteer Roles
- President of Chum Creek PS parents club/ Fundraising committee
- Founder of Plastic Bag Free Healesville
- Team Manager at Healesville Soccer club
References
References available upon request.
Timeline
Office Manager
Chris Cabinets
08.2021 - Current
Kitchen & Food Production Assistant Manager
A Bit of Jam and Pickle/ Four Pillars
11.2017 - 08.2022
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