Ria Sood
Sydney,Australia
Summary
Go-getter Representative working closely with business development professionals to meet objectives and achieve revenue goals. I'm excited to embark upon a challenging role which allows me to utilize my skills and experience in Human Resources and Risk Analysis, which I have acquired from my qualification and previous employments. I am an efficient and highly organized Risk and Remediation Analyst with over three years of experience evaluating and improving business systems for well-known organizations. I bring forth a proven track record of effectively analyzing business processes and procedures and designing and implementing business solutions to support and drive substantial growth.
Overview
3
3
years of professional experience
Work History
Acquisition Representative
Toyota Finance
St Leonards, Sydney, NSW
02.2023 - Current
- Playing a pivotal role in the strategic procurement and sourcing of goods, services, and talent to meet the evolving needs of an organization.
- Evaluating potential purchases, negotiating the contract terms and/or purchase price, developing strategies for future acquisitions, producing and maintaining reports, and managing records.
- Communicating ideas and solutions effectively to maintain positive, ongoing business relationships and customer service.
- Working with cross-functional teams to develop and implement paid marketing strategies that align with business goals.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Migration Support Agent
UBank
Sydney, Australia
12.2022 - 02.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Documented customer interactions and contact information into company database.
- Interacted P&C help- desk with managers and employees to address concerns at the initial level of response.
- Represented the UBank - PwC team by acting as the cultural committee head to analyze the general issues that employees face at work, and troubleshoot these to come up with better, long term solutions.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
KYC Remediation Analyst
ING Australia
Sydney, Australia
03.2022 - 11.2022
- Performed Transactional Due Diligence analysis over a 12 month period by analyzing customer accounts and their transactional profile through TDD analytics and TRIX, to assess transactional behavior, patterns and frequency
- Conducted extensive research based skills via internal and external sources searches evident in performing searches on the customer including name screening, open source searching related to the customer and sourcing customer outreach when required
- Supported HR functions with emphasis on record keeping, data entry and general HR administrative tasks
- Assisted human resources staff with new hire orientations and their training
Case Manager/ Escalation Officer
DJPR for Business Victoria
Sydney, Australia
02.2021 - 03.2022
- Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies.
- Managed employee onboarding with enriching internal and external training development in both online and traditional environments.
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Education
Bachelor of Advanced Business Leadership - Human Resources Management
Western Sydney University
Sydney, NSW03.2023
DELF B1 - French Language And Literature
Alliance Française De Bombay
Mumbai, India11-2019
High School Diploma -
Smt. Sulochanadevi Singhania School
Mumbai, India 05.2019
Skills
- Workday, SAP
- Human Resources Management Systems
- Risk Management
- Communication Skills
- Customer Relationship Management
- Adaptable to Changing Conditions
- Relationship Building
- Time Tracking and Payroll Administration
- Records Management
- Stakeholder Collaboration
- Performance Improvement
Affiliations
- Voluntary Service at the Rotary Organization
- Part time passionate dance teacher
Accomplishments
- Dean's Scholarship
- Graduated with Distinction
References
References available upon request.
Timeline
Acquisition Representative
Toyota Finance
02.2023 - Current
Migration Support Agent
UBank
12.2022 - 02.2023
KYC Remediation Analyst
ING Australia
03.2022 - 11.2022
Case Manager/ Escalation Officer
DJPR for Business Victoria
02.2021 - 03.2022
Bachelor of Advanced Business Leadership - Human Resources Management
Western Sydney University
DELF B1 - French Language And Literature
Alliance Française De Bombay
High School Diploma -
Smt. Sulochanadevi Singhania School
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