Ria Voutsina
DAYTON
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Motor Claims Consultant
IAG
WEST PERTH
11.2023 - Current
- Analyzed and interpreted policy provisions to determine coverage and liability.
- Assessed claims to ensure accuracy and completeness of documentation.
- Provided guidance to customers regarding their coverage options and procedures for filing a claim.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Maintained accurate records of all claim activities in a centralized database system.
- Input claim information and payments into company database.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues effectively.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Asked probing questions and offered solutions to resolve customer issues.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Provided detailed explanations of insurance coverage and policy limitations to customers.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Retail Assistance
Blue Tortuga Adeventures
Maroochydore
07.2023 - 09.2023
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Kept up-to-date knowledge of all products available in the store.
- Restocked shelves with new merchandise when required.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Answered phones promptly and directed calls appropriately.
- Engaged with customers and recommended products based on needs and requests.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Computed purchases and received and processed cash or credit payment.
Tour Operator
Greece Ferry Centre
12.2021 - 06.2022
- Assisted customers with booking tours and activities, providing information about destinations and arranging transportation.
- Compiled daily reports on tour sales and customer feedback.
- Researched destination-specific attractions, cultural events, restaurants, and lodging options to recommend to customers.
- Utilized various computer systems to track bookings and payments.
- Tracked inventory of materials such as brochures and maps used in promoting tours.
- Ensured compliance with all applicable laws and regulations related to tour operations.
- Processed refunds or credits for cancelled or rescheduled tours promptly according to company policy.
- Responded promptly to customer inquiries via phone or email.
- Developed guest relationships to achieve high level of satisfaction.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Retail Assistant
Pet Smart
06.2017 - 09.2017
- Assisted customers with product selection, answered queries and provided advice.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Rang up purchases accurately on the point-of-sale system.
- Restocked shelves with new merchandise when required.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
Education
Bachelor of Tourism Management - Tourism
University of Patras
Patras, Greece09.2023
High School Diploma -
4th Epal of Patras
Patras, Greece06.2016
Skills
- Technical Guidance
- Consumer Inquiry Management
- Customer Relations
- Team Building
- Customer Service
- Liability assessment
- Fraud detection
- Customer service
- Regulatory compliance
- Team collaboration
- Insurance policy coverage expertise
- Multitasking Abilities
- Claims processing
- Efficient communication
Languages
English and Greek
Timeline
Motor Claims Consultant
IAG
11.2023 - Current
Retail Assistance
Blue Tortuga Adeventures
07.2023 - 09.2023
Tour Operator
Greece Ferry Centre
12.2021 - 06.2022
Retail Assistant
Pet Smart
06.2017 - 09.2017
Bachelor of Tourism Management - Tourism
University of Patras
High School Diploma -
4th Epal of Patras
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