DANIEL RIAK
IT Support
Melbourne,VIC
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over [Number] years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work History
Computer Technician
Computerist
Melbourne, VIC
06.2014 - Current
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Recovered critical information from data backups to restore functionality.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
IT TECHNICIAN
Triumph Technologies
Melbourne
02.2010 - 04.2014
- Microsoft Office
- Resolved customer problems on the subject of PC hardware and software issues
- Install hardware and software on standalone personal computers
- Ensure maintenance of end-user workstations and peripheral devices
- Assist in providing desktop application solutions
- Respond to requests for technical assistance
- Ensure timely repair of equipment
- Performing most of the computer repair at the client’s home
- Hardware repair, replacement and upgrade
- Removal of unwanted software, malware and virus
- Performing full system cleanups, Updates and optimization
- Components diagnose, troubleshoot and replacement
- Network setup, Wireless setup and troubleshoot
- Apple Desktops, Laptops and tablets repair and troubleshoot
- Home server setup and troubleshoot
- Troubleshooting Failure identification, desktop/laptop/printer break-fix, servers and workstations management
- Customer service-oriented: Ability to serve and communicate with different types of customers efficiently
- Provided solutions and technical guidance to clients facing technical issues and difficulties
- Computers, Desktops and Laptops Repair
- Software Troubleshooting and support.
IT SUPPORT OFFICER
Al Mahalawy, Supermarkets
Cairo
03.1999 - 04.2003
- All general IT support requests
- Provide support for hardware, operating systems and application software for Desktop PCs, Laptops and Thin Clients
- Provide all general day to day support for all end-users utilising the terminal server environment, including support for all applications delivered through active directory
- Support and troubleshooting of networks, including patching, firewall configuration, wireless networks, etc
- Monitoring of the server environment (Anti-Virus, Backups, Networks & Internet, Hardware health, etc.) with the view of maintaining a secure, healthy and reliable environment
- Desktop and notebook computers, printers, department applications and technology roll-outs
- Planning, deployment and management of 1 to 1 user/devices in an enterprise environment
- User account maintenance for Active Directory and Microsoft
- Exchange
- Administering and supporting Apple Products
- Active Directory Domains, Group Policy and Power Shell Scripting
- Data Entry
- Computers, Desktops and Laptops Repair
- Software Troubleshooting and support.
Education
Master of Cyber Security - Cyber Security
Charles Sturt University
02.2018 - 02.2020
Graduate Certificate - Information Technology
Charles Sturt University, Cisco College Melbourne
02.2017 - 12.2018
Master of Cloud Computing & Virtualisation - undefined
Charles Sturt University
02.2018 - Current
Master of Networking & Systems Administration - Computer Networking
Charles Stuart University
02.2018 - Current
CCNA - Cisco Certified Associate
ITFutures
Melbourne, VIC 03.2014 - 07.2014
CCDA - Cisco Certified Design Associate
ITFutures
Melbourne, VIC 04.2014 - 08.2014
Network+ N10-005, ComTIA - Comptia Network Plus
ITFutures
Melbourne, VIC 08.2014 - 12.2014
Skills
Recently graduated with sold IT experience on resolving complex network issues—a critical thinker who addresses customer support issues quickly and thrives on exceeding performance standards
Web Security
PC refurbishment
Computer imaging
Peripheral repair
Operating system testing
Help desk support
Network component installations
Email account set up
Technical Analysis
Hardware and software installation
Desktop and laptop installations
Virus and malware prevention
Change management
Security best practices
Electronic record integrity
Project Management
Technical Support
PC decommission management
Web Security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Master of Networking & Systems Administration - Computer Networking
Charles Stuart University
02.2018 - Current
Master of Cyber Security - Cyber Security
Charles Sturt University
02.2018 - 02.2020
Master of Cloud Computing & Virtualisation - undefined
Charles Sturt University
02.2018 - Current
Graduate Certificate - Information Technology
Charles Sturt University, Cisco College Melbourne
02.2017 - 12.2018
Network+ N10-005, ComTIA - Comptia Network Plus
ITFutures
08.2014 - 12.2014
Computer Technician
Computerist
06.2014 - Current
CCDA - Cisco Certified Design Associate
ITFutures
04.2014 - 08.2014
CCNA - Cisco Certified Associate
ITFutures
03.2014 - 07.2014
IT TECHNICIAN
Triumph Technologies
02.2010 - 04.2014
IT SUPPORT OFFICER
Al Mahalawy, Supermarkets
03.1999 - 04.2003