Rialto Jack Jabus
Shepparton,VIC
Summary
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
3
3
years of professional experience
Work History
Store Team Member
Big W Shepparton
11.2021 - Current
- Work in a team to split 20-60 pallets.
- Work in a team to stock shelves fast and efficiently to ensure customers find what they are looking for.
- Helping all different departments in the store to ensure that tasks are completed on time.
- Taking phone calls and helping customers with their queries.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Cash handling/Ensuring Tils are balanced at the end of the shift.
- Working in a department by myself working stock, serving customers, ensuring products have the right ticket or sale ticket and maintaining a clean and presentable workspace.
- Communicating with coworkers, sharing ideas and different strategies in order to complete a task.
- Working on registers serving customers in a fast paced environment providing good quality customer service.
- Picking and packing online orders quickly and efficiently to ensure orders are done before estimated pickup time.
- Developed strong relationships with regular customers which increased return visits.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Bartender
Skky Bar
05.2022 - 12.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Pizza Shop Assistant
Branditt Avenue Pizzeria
11.2020 - 10.2022
- Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
- Increased sales through upselling additional menu items and promoting special offers.
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Handled food deliveries responsibly by packaging orders securely and delivering within specified timeframes.
- Reduced food waste through proper storage techniques and timely usage of perishable ingredients.
- Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.
- Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Notre Dame College
Shepparton, VIC11.2021
Skills
- Customer Engagement
- Brand Representation
- Loss Prevention Strategies
- Promotional Support
- Store Maintenance
- Cash Handling Accuracy
- Merchandise Display
- Workplace Safety
- Stock Replenishment
- Visual merchandising
- Time management
- Multitasking capabilities
- Sales techniques
- Product knowledge
- Problem-solving abilities
- Inventory management
- Active listening
- Goal-oriented mindset
- Critical thinking
- Reliability and punctuality
- Order processing
- Adaptability and flexibility
- Telephone etiquette
- Organizational skills
- Team collaboration
- POS system operation
- Conflict resolution
- Interpersonal skills
- Staff training
- Decision-making abilities
- Customer service excellence
- Attention to detail
- Returns and exchanges
- Effective communication
- Cleanliness and hygiene
- Task prioritization
- Customer Assistance
- Building Customer Loyalty
- Reliable and Responsible
- Honest and Dependable
Timeline
Bartender
Skky Bar
05.2022 - 12.2022
Store Team Member
Big W Shepparton
11.2021 - Current
Pizza Shop Assistant
Branditt Avenue Pizzeria
11.2020 - 10.2022
High School Diploma -
Notre Dame College
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