Summary
Overview
Work History
Education
Skills
Projectmanagement
Mentorship
Timeline
Generic

Rian Higgins

Melbourne,AU

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Full Stack Developer

MyHealh
04.2024 - Current
  • Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
  • Reduced page load times by optimizing front-end assets such as JavaScript files, stylesheets, and images.
  • Enhanced user experience by developing and implementing a responsive front-end interface for web applications.

Customer Experience Officer

Optus Retail
09.2023 - Current
  • Reduced churn rate by proactively engaging dissatisfied customers before they decided to leave the company''s services.
  • Championed the adoption of new technologies and tools that helped streamline customer support processes and improve overall productivity.
  • Tracked key performance metrics to assess team progress toward established goals and implement necessary adjustments.

Store Manager

Seven Eleven
01.2023 - 10.2023
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Bachelor of Science - Computer Science (Computing And Software Systems)

Royal Melbourne Institute of Tech
Melbourne, VIC
12.2023

Skills

  • True
  • C/C
  • Python
  • TypeScript
  • NodeJS
  • React
  • ExpressJs
  • PassportJs
  • NextJs
  • PostGresSQL
  • NoSQL
  • CI/CD Pipeline
  • Heroku
  • TailwindCSS
  • MVC Architecture
  • Hibernate
  • AGILE Framework
  • GIT
  • AWS Cloud
  • Software Development Life Cycle

Projectmanagement

  • Slack
  • Jira
  • Confluence
  • Notion
  • Microsoft 365 Suite
  • Microsoft Power Apps

Mentorship


  - Mentored 30 RMIT freshmen, providing guidance on study techniques, course selection, and navigating university life.
  - Conducted weekly coding workshops for second-year Computer Science students, resulting in a 25% improvement in their coding proficiency and assignment grades.
  - Led a team of 50 students in organizing tech events and hackathons, raising $60,000 in sponsorships and participation fees over a year.

Timeline

Full Stack Developer

MyHealh
04.2024 - Current

Customer Experience Officer

Optus Retail
09.2023 - Current

Store Manager

Seven Eleven
01.2023 - 10.2023

Bachelor of Science - Computer Science (Computing And Software Systems)

Royal Melbourne Institute of Tech
Rian Higgins