Riana Fox
Melbourne,Australia
Summary
Clinical Social Worker with over 20 years of experience delivering direct clinical services to individuals, couples, and families. Expertise in crisis intervention, counseling, and advocacy, contributing to effective team dynamics in interdisciplinary settings. Recognized for ability to defuse tense situations and build strong rapport with clients and community partners. Committed to enhancing supervisory skills for future leadership opportunities.
Overview
24
24
years of professional experience
Work History
Service Partnership Coordinator
AQA-Qualcare
02.2022 - 08.2024
- Provided clinical therapy to those living with illness, injury and disabilities
- Developed needs and support assessments
- Implemented and coordinated support workers/ volunteers to assist clients with support needs
- Built strong relationships in the community with external agencies and stakeholders, such as NDIS, Aged care providers etc
- Maintained internal processes and documentations for auditing purposes
- Clear and concise report writing and note taking
Advocate
ADEC – Action on Disability within Ethnic Communities
01.2019 - 01.2022
- Worked closely with Ethnic Communities and vulnerable people, from war torn countries
- Administered psychosocial supports
- Developed and monitored support plans ensuring progress toward goals
- Meticulous case notes.
- Maintained internal compliances.
- Timely development and implementation of NDIS, Public Housing and Centrelink applications.
- Attended and support for vulnerable ethnic people and groups with VCAT and court hearings in formal settings.
- Facilitated workshops on cultural diversity and trauma
- Supported disadvantaged clients with their lived experiences and challenges in a new country
- Managed my caseload in a organised and professional manner.
Clinical Social Worker
Affinity Forensic Mental Health Services
01.2016 - 01.2019
- Administered psychological evaluation and crisis intervention to over 160 clients - Completed comprehensive psycho-social assessments in collaboration with treatment team, resulting in improved wellness outcomes - Tailored therapeutic supports to meet the cultural and spiritual beliefs of client i.e
- Holistic models, Māori and Pacifica wellness models - Provided case management and monitoring of client progress - Maintained accurate and detailed clinical notes and reports.
Social Worker
Peppertree House Women's Refuge
Auckland, Papatoetoe
03.2000 - 06.2006
- Conducted assessments of client needs to formulate individualized treatment plans.
- Provided assertive community-based rehabilitation and case management for high-risk patients.
- Delivered crisis intervention services to individuals in urgent situations.
- Advised families on guardianship arrangements when necessary.
- Referred clients to substance abuse and outpatient dual diagnosis treatment programs.
- Collaborated with law enforcement for forensic interviews with abused children.
- Empowered patients and families to advocate for themselves with resource providers.
- Executed daily administrative duties with accuracy and efficiency.
Education
Bachelors - Applied Social Work
Auckland College of Education
Auckland, New Zealand08.2004
Diploma - Social and Community Work
Manukau Institute of Technology
Auckland, New Zealand01.2002
Skills
- Counselling and advocacy
- Clinical assessment
- Psychosocial support
- Report writing
- Regulatory compliance
- Community engagement
- Conflict resolution
- Crisis intervention
- Rapport building
- Therapeutic support
- Computer literacy
- Active listening
- Critical thinking
- Organizational skills
- Cultural competence
- Boundary setting
- Problem solving
- Time management
References
Referees I am happy to provide details of my referees when requested.
Timeline
Service Partnership Coordinator
AQA-Qualcare
02.2022 - 08.2024
Advocate
ADEC – Action on Disability within Ethnic Communities
01.2019 - 01.2022
Clinical Social Worker
Affinity Forensic Mental Health Services
01.2016 - 01.2019
Social Worker
Peppertree House Women's Refuge
03.2000 - 06.2006
Bachelors - Applied Social Work
Auckland College of Education
Diploma - Social and Community Work
Manukau Institute of Technology
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