Riani Lewenussa
Griffith,NSW
Summary
Energetic, Creative, Reliable & enthusiastic about delivering superior service to everyone. Successful at responding to all challenges with urgency positively impacting quality of service and client satisfaction. History of driving company growth through process enhancement and team motivation
Multilingual and versatile Versatile team member offering more ten years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Motel Manager
Grand Motel Griffith
Griffith, NSW
10.2019 - 07.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Provided exceptional service and assistance to guests upon check-in.
- Promoted hotel brand by incorporating new social media marketing program, resulting in 22% increase in new business.
- Supervised team of 11 Guest Service Attendants and helped to resolve issues arising during shifts.
- Prepared monthly resort audits for review.
- Oversaw day-to-day operations 42-room hotel with staff 11 employees.
- Received and processed stock into inventory management system.
Food & Beverage Attendant
Accor Group Mantra On Russell
Melbourne, Victoria
10.2018 - 10.2019
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Collaborated with team members to achieve target results.
- Overseeing training and professional growth of a select group of employees
- Interpreted instructions to schedule and set up events to client specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set and oversaw weekly and special event menu plans.
Business Owner
Happy Tree Kids Club
Bogor, West Java, Indonesia
01.2016 - 08.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to clients.
- Developed successful business from inception, working with more then eight international hotel groups to develop inhouse Kids Clubs
Education
Certificate IV - Human Resources Management
TAFE Digital New South Wales
Griffith, NSWBachelor of Arts - Economics
University Sahid Supomo
South Jakarta, Indonesia05.2006
Skills
- Strategic Planning
- Complex Problem-Solving
- Customer Service
- Active Learning
- Self-motivated professional
- Microsoft Office
- Social Media Networking
- Resource Utilization
- Customer Service Process Improvement
- Frame and Component Building
- Color Discrimination
- Product Launch Support
Certification
- Responsible Service of Alcohol License
- NSW C Class Drivers License
Timeline
Motel Manager
Grand Motel Griffith
10.2019 - 07.2022
Food & Beverage Attendant
Accor Group Mantra On Russell
10.2018 - 10.2019
Business Owner
Happy Tree Kids Club
01.2016 - 08.2018
Certificate IV - Human Resources Management
TAFE Digital New South Wales
Bachelor of Arts - Economics
University Sahid Supomo
- Responsible Service of Alcohol License
- NSW C Class Drivers License
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