Work Preference
Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Rianna Kantor

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Location Preference

On-SiteRemote

Summary

Dynamic Shift Manager at McDonald’s with a proven track record in operational management and exceptional customer service. Expert in enhancing customer satisfaction through effective problem-solving and training. Skilled in cash handling, ensuring compliance with safety, sanitisation and cleanliness standards. Oversee shift operations for achieving a smooth workflow during peak service periods.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Shift Manager

McDonald’s
Spring farm, NSW
10.2018 - Current
  • Managed daily operations to streamline workflow and enhance efficiency.
  • Supervised team members during high volume service periods.
  • Trained new employees in customer service protocols to improve service delivery.
  • Demonstrated excellent customer service skills to foster positive relations.
  • Resolved customer complaints to uphold customer satisfaction and loyalty.
  • Ensured compliance with food safety and sanitation standards.
  • Ensured all opening and closing duties were completed accurately according to established guidelines.

Education

Magdalene Catholic College, Smeaton Grange

Skills

  • Operational management
  • Team supervision
  • Employee training
  • Financial oversight
  • Safety compliance
  • Quality assurance
  • Customer service
  • Opening and closing procedures
  • Time management
  • Tech-Savvy
  • Problem solving
  • Communication skills

Certification

  • Certificate IV in leadership and management - through McDonald’s RTO
  • First aid certification - CBD college
  • Police check

References

References available upon request.

Timeline

Shift Manager - McDonald’s
10.2018 - Current
Magdalene Catholic College - ,
Rianna Kantor