Rianna Zaro
Townsville,QLD
Summary
Highly-motivated Senior Clinical Administration Officer with multiple years of dedicated experience within the community controlled Townsville Aboriginal and Torres Strait Islander Health Service. Strong desire to take on new challenges. Strong work ethic, great adaptability and exceptional interpersonal skills with a strong passion for improving health outcomes for First Nations Australia.
Overview
7
7
years of professional experience
Work History
Clinical Administration Support Officer
Townsville Aboriginal and Torres Strait Islander Health Service
Townsville, QLD
04.2022 - Current
- Medical Reception & Transport Officers Team Lead
- Managed front office customer service team, appointment management, billing and administration tasks to streamline workflow.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service alongside Manager of Primary Healthcare and Director of Medical Services.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managing non clinical recalls in line with company policies and procedures
- Internal referral intake officer for Allied Health Team and Visiting Specialists
- Liaising with with external stake holders to coordinate visiting specialists clinics monthly
- Oversee all medical administration including the handling of patient records and external correspondences
- Medicare and billing assistance
Dental Nurse
Cameron and Co
Townsville , QLD
10.2020 - 04.2022
- Assisting Dentist on all surgical procedures
- Facial Aesthetics support and education
- Itero Scanning of upper and lower teeth
- Making mouth guards, retainers and whitening trays
- Assisting Oral Health Therapist in all dental procedures
- Providing education on techniques to optimize oral hygiene
- Scheduling patient appointments
- Basic administration
- Basic House keeping
- Taking payments
- Sterilization of surgical equipment
- Cleaning and restocking clinic rooms
Clinical Assistant
Townsville Aboriginal and Torres Strait Islander Health Service
Townsville, QLD
12.2019 - 10.2020
- Assisting Registered Nurses, General Practitioners and visiting specialist with clinical care and administrative tasks
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisting clinic coordinator with all administrative duties
- Responding to email, fax and phone enquires
- Handling patient records
- Basic house keeping/restocking
- Patient data entry
- Stock ordering
- Actioning GP recalls via Medical Director
- Engage with patients to provide upmost comfort and support
Cadet Nurse
Townsville Aboriginal and Torres Strait Islander Health Service
Townsville, QLD
10.2016 - 01.2019
- Providing basic clinica care under the supervision of a Registered Nurse or General Practitioner
- Assisting Clinic Coordinator in all administrative tasks
- Basic medical reception duties
- Basic house keeping
- Checked stock to determine inventory levels and maintain office supply products.
Education
Bachelor of Nursing Science -
CQU
Townsville, QLD12.2025
High School Diploma -
Kirwan State High School
Townsville, QLD12.2012
Bachelor of Nursing Science -
James Cook University
Townsville, QLDSkills
- Effective Communication
- Great Customer service
- Dedicated and reliable
- Interdisciplinary team expertise
- Microsoft Office
- Excel Spreadsheets
- Time management
- Prac Soft
- Medical Director
- Organised
- Strong Work Ethic
- Scheduling and Calendar Management
- Medicare and Billing
Reference
Justine Cheeseman
M: 0488 733 038
E: jcheeseman@taihs.net.au
Acting Director of Health Services
Townsville Aboriginal and Torres Strait Islander Health Service
Dr Erin Waters
M: 0410 636 141
E: ewaters@taihs.net.au
Director of Medical Services
Townsville Aboriginal and Torres Strait Islander Health Service
Timeline
Clinical Administration Support Officer
Townsville Aboriginal and Torres Strait Islander Health Service
04.2022 - Current
Dental Nurse
Cameron and Co
10.2020 - 04.2022
Clinical Assistant
Townsville Aboriginal and Torres Strait Islander Health Service
12.2019 - 10.2020
Cadet Nurse
Townsville Aboriginal and Torres Strait Islander Health Service
10.2016 - 01.2019
Bachelor of Nursing Science -
CQU
High School Diploma -
Kirwan State High School
Bachelor of Nursing Science -
James Cook University
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