Riaz Ahmed

Company Overview: AlHarmain Care is a healthcare and disability service provider focused on delivering compassionate, culturally sensitive care to help individuals achieve independence and well-being.Their services include nursing, daily living assistance, and therapeutic support tailored to individual needs

Key Focus Areas: Strategic operations | Business Development & Partnerships | Performance Improvement | Digital Transformation | Quality Assurance & Industry Standards | Financial Management & Sustainability | Team Leadership & Innovation

• Optimized workflows by implementing automated scheduling and digital documentation systems, increasing operational efficiency by 30%
• Expanded disability support services to three new regions, increasing access for 200+ clients
• Designed and launched a client-centred service framework integrating personalized care plans, leading to a 20% increase in client satisfaction scores
• Forged partnerships with state health departments and private funding bodies, securing $500K+ in additional funding for service expansion
• Implemented automated risk assessment tools and staff compliance training, achieving 100% audit compliance with NDIS standards

Company Overview: Central West Hospital and Health Services, part of Queensland Health, provides high-quality, patient-centred care across Central Western Queensland

Key Focus Areas: Clinical Governance & Innovation | Chronic Disease Management Programs | My Health Record | Data Manager | Application Manager

• Led data standardization and electronic health record (EHR) integration across five hospitals, improving data accuracy and reporting efficiency by 30%
• Directed the three-phase rollout of MD/Pracsoft (PS) systems, reducing documentation errors by 40% and ensuring 100% compliance with COAG billing regulations
• Designed and delivered 340+ training sessions, increasing system adoption by 35% and reducing system-related errors by 25%
• Optimized EHR infrastructure with DPT, eHealth SAS, and SQL teams, reducing system downtime by 40%, and resolving 90% of reported issues within 48 hours
• Mentored 10+ hospital business managers, improving financial accuracy, reducing billing errors by 20%, and standardizing data entry protocols, cutting processing times by 20%
• Accomplished multiple tasks within established timeframes.

Company Overview: A leading consulting group, founded by Lord Ara Darzi who is a pioneering, world-leading surgeon and the current Director of the Institute of Global Health Innovation, to deliver value and improvements in health outcomes for the population of Qatar

Key Focus Areas: National Strategy Planning | National Budget Management | Governance | Health Project Design and Delivery | New Models of Care | Stakeholder Management | Continuous Quality Improvement

• Led an extensive project portfolio (20-plus) to support the execution of the National Health Strategy (2018 –2022) across the Ministry of Public Health (MoPH), Primary Health Care Corporation (PHCC) and Hamad Medical Corporation (HMC)
• Facilitated seamless collaboration among the Ministry of Public Health (MoPH), Primary Health Care Corporation (PHCC), and Hamad Medical Corporation (HMC) as the primary liaison, driving 20+ strategic health initiatives and enhancing cross-agency coordination, policy alignment, and service integration
• Spearheaded the design and implementation of two pilot programs within the Family Medicine Model (FMM), optimizing chronic disease management for 5,000+ patients by enhancing care coordination, service delivery, and patient outcomes
• Led the nationwide deployment of a digital chronic disease monitoring platform, integrating wearable tech to track glucose, BP, and heart rate, resulting in a 25% increase in patient self-management and reducing emergency visits by 15%
• Developed nationwide workplace wellness guidelines for the Ministry of Public Health (MoPH), driving a 30% increase in program adoption across industries and significantly enhancing employee health and well-being

Company Overview: Australia's largest National Disability Insurance Scheme (NDIS) Local Area Coordination (LAC) Partners in the Community (PITC) provider and the peak body representing unpaid family and community carers in Queensland

Key Focus Areas: NDIS Program Delivery | Contractual Governance & Compliance | Team Leadership | LEAN Operations | Change Management

• Mentored and coached Area Managers, enabling them to effectively lead a 250+ workforce, resulting in enhanced service quality and operational efficiency in NDIS and LAC program delivery
• Implemented LEAN methodologies to streamline operations, fostering a culture of continuous improvement, reducing process inefficiencies by 30%, and enhancing team productivity
• Developed and enforced the region’s first service and operational standards, increasing staff accountability and service efficiency, leading to a 20% improvement in client satisfaction scores
• Conducted a comprehensive cost-benefit analysis (CBA), identifying $100K in savings, which was strategically reinvested into community engagement initiatives, enhancing program reach and impact

Company Overview: AGPAL is a leading not-for-profit organisation, providing general practice accreditation and quality improvement services within Australia

Key Focus Areas: Strategy Delivery | Staff Training & Management | Service Improvements & Continuous Quality Improvement | Business Outcomes

• Appointed as the National Coach to support 10 Primary Health Networks (PHN) nationally, involving 60 Practice Facilitators and Health Integration Managers, with the primary health care transformational journey of Australia
• Delivered Australia-wide quality improvement training for 60 Primary Health Networks (PHNs) Practice Facilitators and Health Integration Managers, equipping them with Model for Improvement and PDSA methodologies, leading to optimized clinical workflows, enhanced operational efficiency, and improved patient care outcomes
• Developed and delivered nationwide value-based care training, equipping healthcare providers with strategies to adopt outcome-focused care models, enhance patient outcomes, improve care coordination, and optimize resource use
• Designed strategic frameworks for PHNs and Aboriginal Medical Services (AMS), leading initiatives in clinical system redesign that enhanced patient-centred care delivery and improved healthcare access for vulnerable populations
• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.

Company Overview: The Central Queensland, Wide Bay & Sunshine Coast Primary Health Network is an independent not-for-profit providing services that meet primary and preventive healthcare needs of the community.

Key Focus Areas: Strategy Delivery | People Management | Organisational & Service Improvements & Sustainability | System Improvements | Program Design & Delivery | Compliance | Change Management | Rural & Regional Support Services | Research | Commissioning

• Promoted to the role as Area Manager & Senior Manager to enhance effectiveness and efficiency of support services throughout improvements to HR, IT, and Finance as well as coordinating and communicating between functions
• Designed and executed a comprehensive Digital Health Strategy, integrating telehealth, electronic medical records, and AI-driven analytics, improving service efficiency and patient engagement
• Managed a $14M annual budget, implementing cost-control measures and strategic forecasting, resulting in optimized resource allocation and enhanced financial sustainability
• Led community needs assessments and co-designed targeted healthcare programs, expanding services to underserved regions, increasing healthcare accessibility for 70,000+ residents
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

• Led the $800K launch of the Electronic Health Pathways System in partnership with Hospital and Health Services (HHS), optimizing specialist referrals and accelerating treatment timelines, improving care access for thousands of patients
• Designed and implemented a regional immunisation program in collaboration with Central Queensland Public Health Unit, increasing vaccination coverage to 90% within two years, significantly reducing preventable disease cases
• Optimized general practice workflows, streamlining data entry, reporting, and administrative tasks, resulting in a 65% productivity boost, and reduced operational redundancies

Company Overview: Central Queensland Medicare Local is a non-government, not-for-profit primary health care organisation working to help coordinate and connect primary health care services to local communities, identify local health care needs, and address service gaps to provide access to health services

Key Focus Areas: High-Performance Teams | Community Health care Programs & Activities | Patient Quality Frameworks | Digital Innovation | Project Design & Execution| Recruitment & Training | Support Service Improvements | Clinical Governance.

• Directed a $5M+ portfolio of high-impact health programs in Preventative Health, Digital Health, Allied Health, and Health Integration, driving measurable improvements in patient outcomes, operational efficiency, and service accessibility
• Established strategic alliances with local, state, and federal health agencies, unlocking $12M+ in funding to drive primary healthcare expansion, digital transformation, and chronic disease prevention initiatives, improving access to care for 55,000+ patients
• Designed evaluation tools that measured the success of various programming aspects against organizational objectives.

• Orchestrated the digital transformation of regional healthcare services, integrating eHealth solutions, MyHealth Record, and telehealth capabilities, improving patient data security, care coordination, and provider efficiency
• Collaborated with government agencies and industry leaders to develop eHealth governance frameworks, shaping policy recommendations, and ensuring compliance with national digital health regulations
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.