Rhys Thomas
Brisbane
Summary
I am a passionate and tech-savvy TAFE student currently completing my Certificate IV in Cybersecurity. With hands-on experience providing IT support in my family's business and a background in small business operations, I offer a unique blend of technical knowledge and strong interpersonal skills. I enjoy helping others, especially seniors, and pride myself on being respectful, patient, and clear when explaining technology. I own a car, have flexible availability, and am eager to provide trustworthy, on-site tech support to those who need it most.
Overview
10
10
years of professional experience
Work History
Owner
Ribsy's Cakes
01.2020 - Current
- Run a successful weekend-based cake business, building strong customer service and time management skills.
Bakery Apprentice
French Tarts
01.2021 - 01.2023
- Gained professional experience in a fast-paced commercial kitchen, developing reliability, consistency, and a great work ethic.
IT Support Assistant
SGT Infrastructure Consulting
01.2015 - 01.2021
- Provided general IT support, including troubleshooting, maintenance, device setup, and managing the company website and marketing systems.
Education
Certificate IV - Cake And Pastry
TAFE Queensland
01-2021
Certificate III - Automotive Technology
undefined
Kenmore High School
No Degree - Cyber Secruity
TAFE Queensland
QLD01-2026
Skills
- Excellent communication with seniors and non-technical users
- Confident in Windows, macOS, phones, tablets, printers, Wi-Fi setup, and general tech troubleshooting
- Patient, respectful, and approachable personality
- Own transport and flexible availability
- Small business operations
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Software installation
- IT documentation
- Data backup and recovery
- Email administration
Websites
Timeline
Bakery Apprentice
French Tarts
01.2021 - 01.2023
Owner
Ribsy's Cakes
01.2020 - Current
IT Support Assistant
SGT Infrastructure Consulting
01.2015 - 01.2021
Certificate III - Automotive Technology
undefined
Kenmore High School
Certificate IV - Cake And Pastry
TAFE Queensland
No Degree - Cyber Secruity
TAFE Queensland
Similar Profiles
Lainey PiperLainey Piper
Baker at Sweet CakesBaker at Sweet Cakes
Morgan CondrenMorgan Condren
Baker/Froster at Nothing Bundt CakesBaker/Froster at Nothing Bundt Cakes
Ashlee ChubbAshlee Chubb
Customer Service Representative at Christines Cakes and PastriesCustomer Service Representative at Christines Cakes and Pastries
Vilma AiaVilma Aia
Customer Service Specialist at ProbeCustomer Service Specialist at Probe
HELLEN GOWERHELLEN GOWER
Office Cleaner at Solomon Binu LtdOffice Cleaner at Solomon Binu Ltd