Rica Lindeman

• Meeting and greeting customers, checking in/out animals.
• Cash handling, EFTPOS, daily bank reconciliations.
• Making electronic bookings and general administration.
• Maintain clean and orderly play yards, kennels and cages.
• Administration of medications to animals.
• Taking animals to the Vet on a needs basis.
• On call, taking phone enquiries and conducting welfare checks after hours.
• Self-motivated, with a strong sense of personal responsibility.
• Working effectively in fast-paced environment
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Advised landlords on tenancy issues, including rent arrears and repairs.
• Prepared reports detailing property inspections, maintenance work carried out.
• Obtained quotes from contractors for repair work to maintain property.
• Developed benchmarks for measuring and monitoring strategic changes and

organisational goals.

• Advised residents on tenancy and estate management services information.
• Organised home visits to assess applicants' eligibility for housing services.
• Consulted with staff on resolution of complex service issues.
• Inspected properties to ensure compliance with health and safety regulations.
• Dealt with deceased estates/tenants
• Liaison with NSW Trustee and Guardian
• Investigated complaints from residents about noise nuisance or anti-social

behaviour.

• Assessed eligibility of applicants in accordance with predetermined criteria to fill

vacancies.

• Ensured that all legal documents associated with tenancies are completed

correctly.

• Spoke to community groups to explain and interpret purposes, programs and policies.
• Collaborated closely with social workers to provide support for vulnerable households.
• Negotiated tenancy agreements with prospective tenants and landlords.
• Collaborated closely with team members to achieve project objectives and meet

deadlines.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Meeting and greeting clients
• Set up and maintenance of client files
• Responsible for archiving register
• Assisted in the design and implementation of customer feedback surveys, gathering valuable insights for future service improvements.
• Mentored junior team members by sharing best practices and offering constructive feedback on performance improvements.
• Provided personalised support by understanding each client''s unique needs and preferences.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organised, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Ensured compliance with regulatory requirements and industry standards.
• Monitored staff performance and addressed issues.
• Reviewed employee performance and provided ongoing feedback and coaching

to drive performance outcomes.

• Created monthly reports for senior management summarising operational

performance metrics.

• Remained calm and professional in stressful circumstances
• Effectively diffused tense situations.
• Managed annual budgeting and forecasting, optimizing resource allocation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Led a team of 20 employees, ensuring high productivity and excellent customer service.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Coached, mentored and trained team members in order to improve their job performance.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Resolved customer inquiries and complaints requiring management-level