Ricarda Paulstich
Summary
Dynamic Medical Assistant with hands-on experience at Dr. H. Zeller, effective assisting during treatments and operations and patient scheduling. Proven ability to build trust through effective communication, enhancing patient satisfaction. Adept at supporting surgical procedures and maintaining a sterile environment, ensuring quality care in a fast-paced setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr. H. Zeller - Surgery/trauma Surgery Practice
08.2018 - Current
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Housekeeper
The Palace Hotel
10.2024 - 03.2025
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Waitress
Cervantes Bar and Bistro
07.2024 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waitress
Hotel Dortmund
06.2023 - 05.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Ramada Hotel / H+ Hotel
09.2015 - 07.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Vocational Diploma - Medical Assistant
Robert-Schumann-Berufskolleg Der Stadt Dortmund
Dortmund, Germany01-2021
High School Diploma -
Europa Schule Dortmund
Dortmund, Germany07-2017
Skills
- Orthopedic splints
- Assistance during operations
- Taking X-ray images
- Medical terminology knowledge
- Patient scheduling
Certification
- CMA - Certified Medical Assistant
- RSA
- RSG
- White Card
Languages
German
Native or Bilingual
English
Professional Working
Dutch
Elementary
Timeline
Housekeeper
The Palace Hotel
10.2024 - 03.2025
Waitress
Cervantes Bar and Bistro
07.2024 - 09.2024
Waitress
Hotel Dortmund
06.2023 - 05.2024
Medical Assistant
Dr. H. Zeller - Surgery/trauma Surgery Practice
08.2018 - Current
Waitress
Ramada Hotel / H+ Hotel
09.2015 - 07.2018
Vocational Diploma - Medical Assistant
Robert-Schumann-Berufskolleg Der Stadt Dortmund
High School Diploma -
Europa Schule Dortmund
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