Ricardo Amado

Project Management & Implementation of Offshoring:

• Develop and execute detailed project plans for the transition of specified. procurement roles (e.g., Supplier Data Management, PO Processing, basic Reporting, Freight Coordination, Invoice Reconciliation)
• Define scope, objectives, deliverables, and timelines for each offshore project, ensuring alignment with overall procurement strategy.
• Identify and mitigate potential risks and challenges associated with offshoring, developing contingency plans as needed.
• Establish clear communication channels and protocols between the Australian and China teams to facilitate effective collaboration and knowledge transfer.
• Monitor project progress, track key performance indicators (KPIs), and report regularly to the National Procurement Manager on status, successes, and areas for improvement.

• Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
• Achieved cost savings by conducting thorough market research before initiating the purchasing process.
• Built relationships with vendors to negotiate ideal terms for purchases.
• Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
• Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
• Enhanced inventory management by implementing a well-organized system for tracking stock levels and reorder points. Developed and strengthened supplier relationships.
• Improved supplier relationships through regular communication, timely payments, and transparent dealings.
• Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
• Managed database of vendor details and pricing information to maintain organization. Provided accurate and up-to-date records of leading procurement procedures.
• Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.

• Main point of contact between customers, sales and other internal departments
• Manage sales order in-take via email, and Web Portal. Order processingwithin 24 hours after receipt of order, and order confirmation within 24 hours after order entry.
• Professionally handle communication with customers and/or account managers regarding global product allocation issues, rush orders, order change requests, product availability issues, potential and/or known delays in product deliveries and orders under the minimum order value.
• Monitor status of open orders, confirm shipping dates, communicate problems and delays to customers and account managers, propose alternatives where appropriate.
• Check and monitor order blocks: pricing, credit, allocation, availability blocks, works in close collaboration with various functions - Sales/ Planning/ Finance/ Pricing Agent.
• Monitor customer order patterns and escalate inconsistencies to the responsible Account Manager.
• Handles customer complaints, collaborate with respective functions for complaints investigation and ensure complaint closure within expected timeframe.
• Support sales management in the follow up on outstanding payments, monitoring and escalate credit limits issues where appropriate Ability to follow guidelines and processes, escalate to Team Lead when there is violation.
• Act as backup during departmental colleague's absence.
• Execution of logistics functions for selected product range, in SAP including but not limited to; Delivery Creation, Transfer Order Creation, Confirmation of order packing, Shipment Creation, Shipment Costing.
• Generation of shipping documentation and shipment arrangement

• On going communication with transport companies to request POD's and supply to Customer Service Team when required.
• Provided assistance to Supply Chain team on warehouse matters.
• Completed frequent inventory counts and resolved discrepancies.
• Directed product flow throughout company.
• Resolved issues through negotiations and led contract compliance and vendor performance reviews.
• Worked with mass production manufacturers to develop prototypes and enhance designs.
• Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
• Implemented standard manufacturing system procedures and process practices.
• Run Daily Open Order Report 3PL DC and Outbound Logistics Administration.
• Keep tracking of daily delivery to shipment to invoicing at Warehouse as per agreed timeline.
• Keep tracking of outbound shipments through carrier status report and escalate delayed consignments.
• Reconciling all POD received within agreed timelines.
• Worked with Goods Returns PODs with Sales Order Desk on next steps of processing return orders and stock adjustments.
• Worked on daily stock count and stock adjustment data.
• Worked on Daily, weekly and monthly reporting of warehouse KPI data.
• Raise and reconcile Equipment dockets daily for all consignments releases.

• Managed Inventory JIWA System, upload new inventory codes, monitoring.
• Good relationship with Sales, Marketing, Demand Planer Managers.
• Weekly Report on PO's ETA and update on JIWA.
• Creating International Shipments with commercial invoices, import cost, freight, gov custom charges.
• Weekly Local-International Purchase Order generation and Vendor Master up to date.
• Relationship with Warehouse for any shortage or damage goods from shipments to request Credit Notes from Suppliers.
• Creating Prepayments Report together with Finance for Vendors.
• Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
• Reviewed order updates to identify best practices aligned with corporate goals.
• Computed and created purchase orders in JIWA to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
• Purchased new products and oversaw inventory stocking and availability.
• Sourced vendors, built relationships and negotiated prices.
• Coordinated paperwork, updated spreadsheets and maintained permanent records.

• Input, analyzed and reported on data covering all aspects of procurement operations.
• Procured materials for squadron maintenance and repair services.
• Built relationships with vendors to negotiate ideal terms for purchases.
• Set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Developed and strengthened supplier relationships.
• Input all data into system using Ariba SAP and recorded order updates with 95% accuracy.
• Researched new vendors and partners to obtain most cost-effective pricing for goods.
• Drove operational improvements which resulted in savings and improved profit margins.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Worked with stakeholders customers to understand needs and provide quality service.
• Maintained excellent attendance record, consistently arriving to work on time.
• Reduced production downtime by overseeing quality control and assembly.
• Performed yearly store audits in collaboration with managers, designers and sales associates to provide feedback.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Created purchase orders and had each signed by production managers.
• Verified delivery of correct materials amounts to production pallets at right time.
• Contacted each vendor and recorded information regarding price, availability, and quality of products.
• Reviewed proposals, qualified vendors and recommended optimal suppliers.
• Performed monthly reconciliation of open purchasing orders.
• Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
• Handled customs clearances and documentation to deliver goods in compliance with laws and regulations.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Monitored systems in operation and input commands to troubleshoot areas such as As400 Mainframes.
• Submitted service tickets for equipment maintenance requests.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Resolved system, hardware and telephone issues within 1 hour, improving efficiency among departments.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.