Ricardo Fredericks
Harrington Park,NSW
Summary
Professional Government employee with thirty years' experience. In the field of Investigations, Compliance, and Customer relations. Experienced in Local Government and State Government, Regulatory Compliance roles. Worked in a management & supervisory role for sixteen years with a strong customer and leadership focus. Developed a sound understanding of integrity and professional standard. Career-focused and able to work autonomously or in a team environment. Experienced and confident to work in a legislative framework. A High level of customer and client service experience. Highly organized, able to prioritize multiple responsibilities. Capacity to work under pressure and meeting demanding deadlines. Diplomatic and intuitive with strong people skills.
Overview
35
35
years of professional experience
Work History
Senior Inspector
NSW Ministry of Health/NSW Health Department
St Leonards, NSW
01.2015 - Current
- Investigate and manage complex investigations, relating to the illegal sale of Tobacco and illicit Nicotine Vapes in NSW
- Conduct inspections on businesses and Tobacconists for compliance under the relevant legislation
- Work collaboratively in a team and manage complaints from external stakeholders and members of the public
- Undertake joint investigations with NSW Police and Australian Border Force
- Managed unit on an occasional basis and supervised other officers
- Successful prosecution & mentioning of matters at a Local Court
- Monitor and issue infringements concerning smoke related offences in public.
Senior Drug Investigation Officer
Transport NSW (RailCorp)
01.2002 - 01.2013
- Investigated and managed a high case load of complaints from various business units
- Conduct Random Drug and Alcohol Testing of staff and contractors whilst maintaining policies, procedures and compliance
- Managerial experience concerning problem solving, project management and dealing with sensitive issues, with Industrial relations division
- Undertake investigations and ensure compliance of government legislation
- Conduct education and training with staff and colleagues in a professional educational framework
- Implement and carry out OH & S policies and Rail Safety principles
- Supervised and managed external stakeholder's complaints and breaches.
Environmental Compliance Officer - Investigations, Compliance Unit
NSW Local Government - Sutherland Shire Council
01.2000 - 01.2002
- Investigated numerous building compliance matters as per development applications
- Issued Notices, Penalty Infringements and Court Attendance Notices
- Investigated Pollution matters for Council and worked with EPA
- Attended to a variety of matters and offences under Local Government Acts
- Managing of case loads and recording with the use of CRMS
- Presentation of evidence at local courts and reporting of such matters to Councillors, other divisions in Council
- Manage community complaints and strong focus on dealing with issues and a high ability to negotiate and resolve matters
- Extensive experience in dealing with people under stress, managing conflict and volatile situations
- Highly developed communication and interpersonal skills complementing the ability to develop and maintain professional relationships at all levels.
Police Officer - Senior Constable
NSW Police Service
01.1990 - 01.2000
- Investigation of criminal and non-criminal matters
- Conflict resolution and community conciliation
- Management of numerous cases
- Drug related investigations
- Transport safety and rail safety planning Sydney 2000 Olympics
- Implementation of Government Policies
- Implementation of EEO and Anti Discrimination Acts
- HR Interviewing and culling of candidates joining the Police Service.
Education
Skills
- Investigations
- Compliance
- Customer relations
- Local Government
- State Government
- Regulatory Compliance
- Management
- Supervisory
- Customer service
- Leadership
- Integrity
- Professional standards
- Autonomous work
- Teamwork
- Legislative framework
- Organizational skills
- Time management
- Pressure handling
- Deadline management
- Diplomacy
- Intuition
- People skills
Additionalinformation
Australian Citizen, Shannon Moscardo, Supervisor, 0435 106 846, David Newham, Previous Manager Drug and Alcohol Detection Unit (13 Years), 0488089111
Hobbies and Interests
- Overseas Travelling
- Community and social volunteering
- Elvis Tribute Artist/Performer (Sydney)
Timeline
Senior Inspector
NSW Ministry of Health/NSW Health Department
01.2015 - Current
Senior Drug Investigation Officer
Transport NSW (RailCorp)
01.2002 - 01.2013
Environmental Compliance Officer - Investigations, Compliance Unit
NSW Local Government - Sutherland Shire Council
01.2000 - 01.2002
Police Officer - Senior Constable
NSW Police Service
01.1990 - 01.2000
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