RICCARDO BARONE
St Peters
Summary
Versatile and results-driven professional with a strong background in customer engagement, case management, and business development. Adept at problem-solving, client relationship management, and process improvement across multiple industries, including fintech, insurance, and retail. Proven ability to drive customer satisfaction, optimize workflows, and contribute to business growth. Seeking a dynamic role that leverages my analytical mindset and people skills in an innovative environment.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Prospa Business Finance
10.2023 - Current
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Collaborated with marketing team to create targeted email campaigns, effectively increasing lead generation.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales and Customer Support Agent
Prospa Business Finance
10.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Improved first-contact resolution rates by quickly identifying root causes of customer issues and delivering effective solutions.
- Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
- Provided mentoring and guidance to new team members for seamless integration into the customer support environment.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
Case Manager
Employers Mutual Limited
03.2021 - 09.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Established and maintained relationships with key stakeholders.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Customer Service Representative
Samsung Electronics
01.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Cafe Manager
San fil de Gas - Italian restaurant
10.2016 - 01.2018
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Education
High School Certificate -
Prairiewood High School
Sydney, NSW01.2015
Skills
- Customer relationship management
- CRM software and Data entry
- Teamwork and collaboration
- Effective communication
- Problem solving and strategic thinking
- Time management
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Interpersonal skills
Timeline
Sales Development Representative
Prospa Business Finance
10.2023 - Current
Sales and Customer Support Agent
Prospa Business Finance
10.2023 - 04.2024
Case Manager
Employers Mutual Limited
03.2021 - 09.2023
Customer Service Representative
Samsung Electronics
01.2018 - 03.2021
Cafe Manager
San fil de Gas - Italian restaurant
10.2016 - 01.2018
High School Certificate -
Prairiewood High School
Similar Profiles
Adam HindmarchAdam Hindmarch
Managing Director & Principal Strategist at Prospa Property AdvisoryManaging Director & Principal Strategist at Prospa Property Advisory
Divya RathourDivya Rathour
Head of Engineering at Prospa GroupHead of Engineering at Prospa Group
Thibaut De NeuvilleThibaut De Neuville
Kiwifruit Picker at ProspaKiwifruit Picker at Prospa