Riccardo Barone
St Peters,NSW
Summary
Adaptable professional with experience spanning hospitality, retail sales and service, case management in the insurance sector, and fintech sales, now pursuing a career in horticulture. Known for strong communication, time management, and a practical, hands-on approach to work. Reliable, safety-conscious, and eager to apply transferable skills while developing technical expertise in the horticulture industry.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Garden Maintenance Hand
Impressions Horticulture
Sydney, NSW
11.2025 - 01.2026
- Collected leaves, weeds and debris from the garden area for disposal or composting purposes.
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
- Used power equipment such as mowers, trimmers and blowers to maintain lawns in good condition.
- Fertilized, cultivated, and weeded soil to deliver steady supply of nutrients to plants.
- Performed seasonal tasks such as mulching to maintain garden appearance.
- Trimmed or edged around flower beds, walks, or walls.
Sales Development Representative
Prospa Business Finance
Sydney, NSW
10.2023 - 09.2025
- Cultivated relationships with potential clients through personalized outreach efforts.
- Increased sales leads by implementing targeted outreach strategies and personalised follow ups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organised customer information.
- Collaborated with marketing team to create targeted email campaigns, effectively increasing lead generation.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Support Coordinator
Prospa Business Finance
Sydney, NSW
10.2023 - 04.2024
- Sales Support Agent in the fintech industry assisting small businesses with business loans and funding.
- Managed client inquiries and provided timely support to enhance customer satisfaction.
- Coordinated communication between sales and operations teams for seamless workflow.
- Maintained accurate records of customer interactions in the CRM system, as well as phone, email, and live chat interactions.
- Understood product knowledge and prepared quotes for customers based on their needs and requirements.
Case Manager
Employers Mutual Limited
Sydney, NSW
03.2021 - 09.2023
- Case management of NSW Police workers' compensation claims.
- Maintained accurate documentation on all cases, ensuring compliance with regulations, and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed, based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Established and maintained secure relationships with key stakeholders.
- Effective, empathy-based communication approach between clients and providers.
- Participated in regular professional development opportunities, as well as training new case managers, raising the team's overall competency and service delivery standards.
Sales and Service Consultant
Samsung Electronics
Sydney, NSW
01.2018 - 03.2021
- Retail sales of mobile devices, tablets, wearables, and electronic gadgets.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services.
- Provided technical support when necessary for troubleshooting product issues.
- Managed high-stress day-to-day workflows with empathy and understanding, maintaining professionalism under pressure, whilst also resolving disputes or conflicts.
Cafe Worker
San fil de Gas
Wetherill Park, NSW
10.2016 - 01.2018
- Barista, front-of-house, and kitchen-hand all-rounder.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Prepared and served beverages and food to customers efficiently.
- Maintained cleanliness and organization of café workspace and dining area.
Education
High School Diploma -
Prairiewood High School
Sydney, NSW01-2015
Skills
- Equipment maintenance
- Plant care
- CRM software
- Sales strategy
- Customer support
- Relationship building
- Effective communication
- Team collaboration
- Problem-solving abilities
- Multitasking Abilities
- Fluent in English and proficient in Italian
Languages
English
Native/ Bilingual
Italian
Professional
Spanish
Elementary
Certification
PARTICIPATE IN ENVIRONMENTALLY SUSTAINABLE WORK PRACTICES
(BSBSUS201A)
(BSBSUS201A)
Timeline
Garden Maintenance Hand
Impressions Horticulture
11.2025 - 01.2026
Sales Development Representative
Prospa Business Finance
10.2023 - 09.2025
Sales Support Coordinator
Prospa Business Finance
10.2023 - 04.2024
Case Manager
Employers Mutual Limited
03.2021 - 09.2023
Sales and Service Consultant
Samsung Electronics
01.2018 - 03.2021
Cafe Worker
San fil de Gas
10.2016 - 01.2018
High School Diploma -
Prairiewood High School