Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Riccardo Causa

Rivervale

Summary

Dynamic food and beverage professional with a track record of elevating guest relations through outstanding customer service, and extensive menu knowledge. Skilled in wine pouring techniques and attentive to detail, consistently ensuring a memorable dining experience while maintaining high sanitation standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

The University Club of Western Australia
11.2024 - Current
  • Working in the Restaurant, Café and Banquets departments, always delivering excellent culinary experience by offering guests quality, fast and courteous service.
  • Delivered exceptional customer service by efficiently managing orders, ensuring accuracy, and providing timely service to meet customer expectations.
  • Maintained a clean, welcoming environment, including clearing tables, and ensuring high sanitation standards were consistently upheld.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to guidelines.
  • Prepared and served a variety of cocktails, following RSA standards and customer satisfaction.
  • Collaborated seamlessly with the team, especially during peak hours, to ensure that all customer needs were met efficiently.
  • Trained new waitstaff on menu items, service protocols, and customer engagement techniques.
  • Assisted with inventory management, restocking food, beverages, and condiments to ensure smooth operations, and an organised space.

Restaurant Supervisor

Osteria De I Magri
06.2024 - 11.2024
  • Greeted guests, provided menus and answered questions regarding menu items.
  • Prepared tables for meals, including setting up items such as linens, silverware and glassware.
  • Managed multiple tables efficiently, providing timely food and beverage service.
  • Verified that all dishes served met quality standards established by the restaurant’s management team.
  • Always provided excellent customer service by anticipating needs before they arise.
  • Supervised daily operations, ensuring adherence to quality and service standards.
  • Demonstrated knowledge of the restaurant's menu and wine list by accurately describing ingredients and preparation methods for all dishes served.
  • Brought wine selections to tables with appropriate glasses and poured for customers with appropriate techniques.
  • Conducted inventory management to optimize stock levels and reduce waste.

Head Waiter

Clem Pub
11.2023 - 04.2024
  • Greeted guests upon arrival and escorted them to their tables.
  • Verified that all items ordered were delivered correctly to each table.
  • Coordinated dining room setup and ensured adherence to health and safety regulations during service.
  • Managed reservations and seating arrangements to optimize table turnover and maximize guest satisfaction.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Responded to ad hoc cleaning duties at end of shift.

Banquet Waiter

Criscione Catering
05.2020 - 10.2023
  • Followed proper sanitation guidelines when handling food and beverages.
  • Greeted and welcomed guests upon arrival to the banquet hall.
  • Delivered exceptional service to guests during high-volume banquet events.
  • Prepared drinks for customers according to recipes provided by management.
  • Set up banquet tables according to event specifications.
  • Carried trays of glasses and dishes carefully without spilling any contents.
  • Managed table settings and layout adjustments based on event specifications and guest needs.
  • Cleared plates from tables after meals were finished or at request of guests.
  • Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.

Education

High School Diploma -

I.I.S.S Francesco Ferrara
Palermo, Italy
07.2016

Skills

  • Customer experience
  • Menu knowledge
  • Wine pouring techniques
  • Effective problem resolution
  • Guest relations
  • Strong attention to detail
  • Dining room organization
  • Adaptability under pressure
  • Reliability and punctuality
  • Food safety protocols

Certification

  • Responsible Service of Alcohol (RSA) Certificate 2024-12-13
  • Food Safety Certificate 2024-11-30

Languages

Italian Native
English Professional

Timeline

Food and Beverage Attendant

The University Club of Western Australia
11.2024 - Current

Restaurant Supervisor

Osteria De I Magri
06.2024 - 11.2024

Head Waiter

Clem Pub
11.2023 - 04.2024

Banquet Waiter

Criscione Catering
05.2020 - 10.2023

High School Diploma -

I.I.S.S Francesco Ferrara
Riccardo Causa