Riccardo Causa
Rivervale
Summary
Dynamic food and beverage professional with a track record of elevating guest relations through outstanding customer service, and extensive menu knowledge. Skilled in wine pouring techniques and attentive to detail, consistently ensuring a memorable dining experience while maintaining high sanitation standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The University Club of Western Australia
11.2024 - Current
- Working in the Restaurant, Café and Banquets departments, always delivering excellent culinary experience by offering guests quality, fast and courteous service.
- Delivered exceptional customer service by efficiently managing orders, ensuring accuracy, and providing timely service to meet customer expectations.
- Maintained a clean, welcoming environment, including clearing tables, and ensuring high sanitation standards were consistently upheld.
- Brewed and served coffee, tea and other non-alcoholic drinks according to guidelines.
- Prepared and served a variety of cocktails, following RSA standards and customer satisfaction.
- Collaborated seamlessly with the team, especially during peak hours, to ensure that all customer needs were met efficiently.
- Trained new waitstaff on menu items, service protocols, and customer engagement techniques.
- Assisted with inventory management, restocking food, beverages, and condiments to ensure smooth operations, and an organised space.
Restaurant Supervisor
Osteria De I Magri
06.2024 - 11.2024
- Greeted guests, provided menus and answered questions regarding menu items.
- Prepared tables for meals, including setting up items such as linens, silverware and glassware.
- Managed multiple tables efficiently, providing timely food and beverage service.
- Verified that all dishes served met quality standards established by the restaurant’s management team.
- Always provided excellent customer service by anticipating needs before they arise.
- Supervised daily operations, ensuring adherence to quality and service standards.
- Demonstrated knowledge of the restaurant's menu and wine list by accurately describing ingredients and preparation methods for all dishes served.
- Brought wine selections to tables with appropriate glasses and poured for customers with appropriate techniques.
- Conducted inventory management to optimize stock levels and reduce waste.
Head Waiter
Clem Pub
11.2023 - 04.2024
- Greeted guests upon arrival and escorted them to their tables.
- Verified that all items ordered were delivered correctly to each table.
- Coordinated dining room setup and ensured adherence to health and safety regulations during service.
- Managed reservations and seating arrangements to optimize table turnover and maximize guest satisfaction.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided assistance in resolving customer complaints in a professional manner.
- Responded to ad hoc cleaning duties at end of shift.
Banquet Waiter
Criscione Catering
05.2020 - 10.2023
- Followed proper sanitation guidelines when handling food and beverages.
- Greeted and welcomed guests upon arrival to the banquet hall.
- Delivered exceptional service to guests during high-volume banquet events.
- Prepared drinks for customers according to recipes provided by management.
- Set up banquet tables according to event specifications.
- Carried trays of glasses and dishes carefully without spilling any contents.
- Managed table settings and layout adjustments based on event specifications and guest needs.
- Cleared plates from tables after meals were finished or at request of guests.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
Education
High School Diploma -
I.I.S.S Francesco Ferrara
Palermo, Italy07.2016
Skills
- Customer experience
- Menu knowledge
- Wine pouring techniques
- Effective problem resolution
- Guest relations
- Strong attention to detail
- Dining room organization
- Adaptability under pressure
- Reliability and punctuality
- Food safety protocols
Certification
- Responsible Service of Alcohol (RSA) Certificate 2024-12-13
- Food Safety Certificate 2024-11-30
Languages
Italian Native
English Professional
Timeline
Food and Beverage Attendant
The University Club of Western Australia
11.2024 - Current
Restaurant Supervisor
Osteria De I Magri
06.2024 - 11.2024
Head Waiter
Clem Pub
11.2023 - 04.2024
Banquet Waiter
Criscione Catering
05.2020 - 10.2023
High School Diploma -
I.I.S.S Francesco Ferrara