Dynamic food and beverage professional with a track record of elevating guest relations through outstanding customer service, and extensive menu knowledge. Skilled in wine pouring techniques and attentive to detail, consistently ensuring a memorable dining experience while maintaining high sanitation standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The University Club of Western Australia
11.2024 - Current
Working in the Restaurant, Café and Banquets departments, always delivering excellent culinary experience by offering guests quality, fast and courteous service.
Delivered exceptional customer service by efficiently managing orders, ensuring accuracy, and providing timely service to meet customer expectations.
Maintained a clean, welcoming environment, including clearing tables, and ensuring high sanitation standards were consistently upheld.
Brewed and served coffee, tea and other non-alcoholic drinks according to guidelines.
Prepared and served a variety of cocktails, following RSA standards and customer satisfaction.
Collaborated seamlessly with the team, especially during peak hours, to ensure that all customer needs were met efficiently.
Trained new waitstaff on menu items, service protocols, and customer engagement techniques.
Assisted with inventory management, restocking food, beverages, and condiments to ensure smooth operations, and an organised space.
Restaurant Supervisor
Osteria De I Magri
06.2024 - 11.2024
Greeted guests, provided menus and answered questions regarding menu items.
Prepared tables for meals, including setting up items such as linens, silverware and glassware.
Managed multiple tables efficiently, providing timely food and beverage service.
Verified that all dishes served met quality standards established by the restaurant’s management team.
Always provided excellent customer service by anticipating needs before they arise.
Supervised daily operations, ensuring adherence to quality and service standards.
Demonstrated knowledge of the restaurant's menu and wine list by accurately describing ingredients and preparation methods for all dishes served.
Brought wine selections to tables with appropriate glasses and poured for customers with appropriate techniques.
Conducted inventory management to optimize stock levels and reduce waste.
Head Waiter
Clem Pub
11.2023 - 04.2024
Greeted guests upon arrival and escorted them to their tables.
Verified that all items ordered were delivered correctly to each table.
Coordinated dining room setup and ensured adherence to health and safety regulations during service.
Managed reservations and seating arrangements to optimize table turnover and maximize guest satisfaction.
Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Provided assistance in resolving customer complaints in a professional manner.
Responded to ad hoc cleaning duties at end of shift.
Banquet Waiter
Criscione Catering
05.2020 - 10.2023
Followed proper sanitation guidelines when handling food and beverages.
Greeted and welcomed guests upon arrival to the banquet hall.
Delivered exceptional service to guests during high-volume banquet events.
Prepared drinks for customers according to recipes provided by management.
Set up banquet tables according to event specifications.
Carried trays of glasses and dishes carefully without spilling any contents.
Managed table settings and layout adjustments based on event specifications and guest needs.
Cleared plates from tables after meals were finished or at request of guests.
Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
Education
High School Diploma -
I.I.S.S Francesco Ferrara
Palermo, Italy
07.2016
Skills
Customer experience
Menu knowledge
Wine pouring techniques
Effective problem resolution
Guest relations
Strong attention to detail
Dining room organization
Adaptability under pressure
Reliability and punctuality
Food safety protocols
Certification
Responsible Service of Alcohol (RSA) Certificate 2024-12-13
Student Engagement Volunteer at The University Of Western Australia-AustraliaStudent Engagement Volunteer at The University Of Western Australia-Australia