Riccardo Van Dijk
Brisbane,QLD
Summary
Diligent with solid background in providing excellent customer service and ensuring guest satisfaction. Proven ability to handle high-pressure environments and deliver consistent performance. Demonstrated proficiency in multi-tasking and effective communication.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Welder
Gliderol Garage Doors
10.2024 - Current
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
Metal Fabricator
Italian Business Number
03.2022 - 10.2024
- Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
- Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
- Performed routine maintenance on fabrication equipment, prolonging the life of machinery and preventing costly repairs or downtime.
Food Delivery Area Manager
MiPiaace.ch
07.2020 - 03.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Hotel Front Desk Receptionist
Hotel Capolago
03.2019 - 03.2020
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
Restaurant Waiter
AmSteak Varese
09.2018 - 02.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Hotel Waiter
Andaz Liverpool Street Hotel
10.2017 - 05.2018
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Restaurant Waiter
AmSteak Varese
03.2017 - 10.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Lattanzi New York
11.2016 - 01.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Waiter
Miramar: Paco Pérez (two Michelin Stars)
07.2015 - 09.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Hotel Waiter
Hotel Le Rocher
07.2014 - 09.2015
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
Restaurant Waiter
Golf Club Varese
12.2013 - 02.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Education
Diploma - Hotel Management
De Filippi Institute
Varese, Italy06-2016
Skills
- Attention to detail
- Organization skills
- Time management
- Customer service
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Welder
Gliderol Garage Doors
10.2024 - Current
Metal Fabricator
Italian Business Number
03.2022 - 10.2024
Food Delivery Area Manager
MiPiaace.ch
07.2020 - 03.2022
Hotel Front Desk Receptionist
Hotel Capolago
03.2019 - 03.2020
Restaurant Waiter
AmSteak Varese
09.2018 - 02.2019
Hotel Waiter
Andaz Liverpool Street Hotel
10.2017 - 05.2018
Restaurant Waiter
AmSteak Varese
03.2017 - 10.2017
Restaurant Waiter
Lattanzi New York
11.2016 - 01.2017
Restaurant Waiter
Miramar: Paco Pérez (two Michelin Stars)
07.2015 - 09.2015
Hotel Waiter
Hotel Le Rocher
07.2014 - 09.2015
Restaurant Waiter
Golf Club Varese
12.2013 - 02.2014
Diploma - Hotel Management
De Filippi Institute
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