Summary
Work History
Skills
Certification
Generic

Ricci Roche

Manly West,QLD

Summary

Dynamic professional with extensive experience in passenger transportation, notably with Uber, where exceptional customer service led to numerous positive reviews. Skilled in route planning and time management, I consistently ensured punctuality and safety while fostering strong client relationships through patience and tact. Committed to enhancing customer satisfaction and operational efficiency.

Work History

Rideshare Driver

Uber
2019 - Current
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.

Limousine Chauffeur

Hughes Limousines
04.2013 - 06.2018
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Effectively managed challenging situations or conflicts that arose during transportation assignments with tactful problem-solving skills.
  • Consistently met or exceeded performance metrics set by management, including punctuality, customer satisfaction rates, and vehicle maintenance standards.
  • Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.
  • Maintained a pristine vehicle condition for client comfort and safety.

Courier Contractor

Fasta Couriers
04.2004 - 04.2013
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.

Assistant Manager

Old Swan Brewery
04.2004 - 10.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Myall Lakes
2003 - 03.2004
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.

Cook

Jardine Hotel
06.2002 - 12.2002

Hotel Management

Paddy Barrys Irish Bar
02.1995 - 09.2001
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Baker

Quality Bakers
04.1988 - 03.1994

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Passenger transportation
  • Punctuality
  • Customer engagement
  • Safe driving
  • Cleanliness
  • Route planning
  • Defensive driving
  • Time management
  • Safety awareness
  • Patience and tact
  • Cultural awareness
  • Wheelchair assistance

Certification

Queensland Drivers Authority

Manual Drivers licence

ABN

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Ricci Roche