RICHA DUBEY

Clients: TMG College Australia, REIV, Chandler RTO, Lead College, Advanced Education and Training, KAL

Training, AGA, Interaction Consulting, ATMC etc.

Provided freelance consultancy services to RTOs in areas such as developing policies and procedures, forms, supporting initial registration applications, drafting responses to audits, making funding contract applications, and ongoing compliance maintenance.

• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Improved compliance processes by conducting comprehensive risk assessments and implementing internal controls and worked towards continuous improvement.
• Developed tailored compliance training programs for employees, resulting in increased awareness and adherence to regulations.
• Conducted thorough audits of internal operations, identifying areas for improvement and recommending corrective actions.
• Conducted regular reviews of existing policies and procedures, ensuring continued alignment with evolving industry standards and best practices.
• Developed metrics-driven approaches to tracking compliance performance across the organisation, providing valuable insights into overall compliance self assurance effectiveness.
• Lead and contribute to internal and external audits, leveraging findings to optimise continuous improvement and creating and implementing rectification plan for any non - compliances identified.
• Developed and lodged applications for Skills First funding Contract and successfully getting it for clients.
• Maintain Compliance in line with VET Funding Contract and train staff in the area of operations, data reporting, fixing rejects and errors.
• Created Training and Assessment strategies and associated documents to apply for addition to scope of registration to ASQA.
• Participated in validation and moderation of training and assessment tools.
• Managed time efficiently in order to complete all tasks within deadlines.

• Provided continuous support to maintain compliance in line with ASQA Standards, ESOS, and Skills First Funding Contract by creating required documentation, conducting internal audits, creating responses for department queries, making Skills First Contract Applications, meeting reporting requirements, and TAS Validation.
• Participated in external audits to provide the requested documentations and created rectification plan.
• Created documentation like Training and Assessment Strategies and timetables to make applications to put
  new or replacement qualification for superseded courses on RTO and CRICOS scope with successful outcomes.
• Reviewed marketing material, reviewed and created policies and procedures, training and assessment strategies, forms, letters etc. to meet the requirement of ASQA, ESOS and funding contract.
• Met all the compliance reporting requirements like Skills First monthly and end of the year reporting, NCVER
  reporting, Quality Indicator reporting and assisted CEO with Annual Compliance Reporting.
• Data analysis in relation to student progress, funding received etc. for developing educational/program business cases.
• Conducted professional development sessions for staff.
• Review training and assessment material for the qualifications to ensure that it meets the training package
  requirements.
• Mentoring domestic administration team and supporting them with monthly SVTS reporting, checking and
  fixing rejects, warning and errors. Striving for continuous improvement and proper record maintenance.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.

• Providing continuous support to maintain compliance in line with ASQA Standards and Skills First Funding Contract by creating required documentation, conducting internal audits, creating responses for department queries, making Skills First Contract Applications, meeting reporting requirements, and TAS Validation.
• Mentoring domestic administration team and supporting them with monthly SVTS reporting, checking and fixing rejects, warning and errors.
• Striving for continuous improvement and proper record maintenance
• Reviewing Policies, procedures, forms, letters etc.
• Overseeing Traineeships, checking Epsilon, maintaining stakeholder relationships.
• Conducted thorough audits of internal operations, identifying areas for improvement and recommending corrective actions.
• Participated and assisted in external audits.

• Responsible for accurate regulatory compliance, including maintenance of RTO's accreditation, compliance with ASQA standards, and state and federal funding agreements
• Developed and maintained policies and procedures, participated in audits, and ensured compliance of marketing materials.
• Monitor SVTS website regularly to ensure that ABEX meets all the deadlines,do timely reporting and make any required changes in the document or processes as per the SVTS guidelines.
• Implement Contract Notifications published on SVTS website.
• Ensure compliance of marketing materials, website etc.
• Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements
• Design processes for clear understanding of the regulations and maintain compliance.
• Participate in external audits and conduct internal audits as well as work on rectification plan.
• Maintain continuous improvement log.
• Participate in Validation of TAS and Training and assessment tools.
• Monitor training and assessment strategies and ensure the requirement of training packages and curriculum documentation are met at all times.
• Create and monitor Skills First related administrative documentation such as pre training review documents, Training plans,enrolment docs etc., uphold Skills First funding contract requirements and RTO standards.
• Ensure that student database is compliant to Skills First funding requirements.
• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Ensure error free end of the year reporting and review SVTS claims regularly.
• Help administration department with errors and warnings related to AVETMISS reporting.
• Assist with the application for Skills First funding contract.
• Oversee Traineeships and maintained relationship with Apprenticeship Centres and VRQA.

As VTG Compliance Manager and HESG Manager at RGIT Australia, I was monitoring VTG operations and performing

duties such as integrity checks, policies and procedure development and conducting audits to ensure that RGIT is

meeting all compliance requirements for VTG funding contract. My main responsibilities were:

• Monitor SVTS website regularly to ensure that RGIT meets all the deadlines,do timely reporting and make any required changes in the document or processes as per the SVTS guidelines.
• Implement Contract Notifications published on SVTS website.
• Ensure compliance of marketing materials, website etc.
• Develop, maintain,update and distribute policies and procedures to uphold relevant compliance.
• Participate internal and external audits and work on rectification plan.
• Maintain continuous improvement log.
• Create and monitor VTG related administrative documentation such as pre training review documents, enrolment docs etc.,uphold VTG funding contract requirements and RTO standards.
• Monitor VTG training locations and facilities and ensure they meet OH&S standards and training requirement.
• Produce student reports from raw data and student database (VETtrak)
• Ensure that student database is compliant to VTG funding requirements.
• Monitor the activities of brokers and ensure they are acting in accordance with RGIT Australia's requirements.
• Liaise with trainers, students, employers and other stakeholders. Respond to and solve queries and ensure positive relationship with all stakeholders.
• Communicate with stakeholders and monitor output.
• Keep other departmental personnel informed and updated about the developments in the VTG department.
• Ensure error free end of the year reporting and review SVTS claims regularly.
• Provide training to HESG staff, business developers and trainers to ensure the understanding of VTG Funding contract.

• Maintained accurate documentation of all projects, facilitating efficient audits and future reference
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively

I was primarily responsible for achieving the business objectives by providing range of student services enabled by managing a professional team, engaging stakeholders at various levels and by building and maintaining relationships. My role required managing a team of four and delivering on set time lines for VTG funded students. The role was highly client oriented and required problem solving and timely catering to customers needs.

• Managed a team and delivered on set timelines for VTG funded students
• Supported student enrollment and induction, designed and implemented frameworks and systems, liaised with schools for programs, trained and developed team members, and ensured compliance with quality standards.
• Support domestic students from the point of admission to completion of course
• application assessment
• check funding eligibility
• training plans preparation
• liaison with data centre and program teams
• Designed and implemented the framework and system required to meet the requirements of government funded courses:
• Policies and procedures
• Forms and templates
• Operating processes and systems pertaining to the domestic and the government funded enrolments.
• Liaised and contacted with schools for VCAL and VET in school programs
• Designed and developed the promotional material and application forms for VCAL students
• Enroll VCAL/VET in School Students
• Organise classes and time table for the students
• Trained, developed and motivated team members and created an environment of continuous improvement.
• Represented interest of various stakeholders in formulating policies and procedures. Supported in defining
• procedures that are consistent with the requirements of the various stakeholders and provides organisational
• ability to deliver results and meet business objectives.
• Supported to maintain overall quality standards set by the Australian Government under Australian Quality
• Training Framework(AQTF)(now ASQA)and ensuring compliance to regulatory requirements including AQTF
• 2007 / 10, Skills Victoria Guidelines, National Code of Practice 2007, etc.
• Point of contact between student, program team and Data Centre for capturing student data on SVTS system
• and reporting.
• Liaised with external bodies like Centrelink,Employment agencies, Metlink etc. for Australian student's funding,
• concessions etc.
• Engaged in marketing activities by going out in field giving presentations about government funding and our
• courses to employment agencies, ethnic community centres, and schools. Participated in numerous expos.
• Liaised with Australian Apprenticeship Centre for new trainee and apprentice sign ups and monitoring their progress.

• Led and managed a team that provided student services such as administration, health insurance services, grievance management, event organisation, and general support
• Supported in Program Management by defining the student activities, timetable etc.
• Increased student satisfaction by addressing individual concerns and facilitating access to necessary resources.
• Provide necessary reports for compliance and quality management and coordinated various activities with DIAC .
• Managed student records with accuracy and confidentiality, ensuring timely processing of requests for transcripts and other documents.
• Monitored academic progress of assigned caseload, intervening when necessary to address potential barriers to success.
• Implemented data-driven strategies for continuous improvement in the delivery of student services across all departments.
• Conducted thorough assessments of student needs to identify gaps in services and design targeted interventions.

• Worked closely with Australian universities and external organizations to maximize international student enrolments.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Counselled and supported students to achieve their goals.

• Counselled students to select universities and get admissions in the major Australian, British, and North American universities and prepared related paperwork for that along the supporting student with Visa preparation.