Richa Hirani
Melbourne,Australia
Summary
Business Analyst with successful experience in eliciting, analyzing and documenting the requirements for business processes, policies and Information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Skilled in Data Mining and report generation to the specifications of internal and external clients.
Overview
5
5
years of professional experience
Work History
Business Analyst
Accent Homecare
07.2024 - Current
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
Business Analyst
CLX Professionals (Coles Group)
07.2022 - 07.2024
- Collaborated with cross functional teams to formulate and document business requirements for service transformation project by identifying and investigating underlying business processes and evaluating procedures and recommending optimal business practices using various project management methodologies to plan and manage projects
- Develop strategic plan and schedule, aligning to business plans
- Develop and Implement project plans nationwide
- Collaborate with internal teams, external vendors, and stakeholders to ensure seamless project coordination
- Working on service Transformation Project, Upgrading the front end are of one of the leading Retail company in Australia
- Extracted and analyzed useful data from various sources through SQL and Data visualization tools like Power BI
- Documented the business processes and acting as a gateway between stakeholders and IT team
- Used Data and process modelling techniques to create specifications for design and development of transformation system
- Support the Organizations leadership team with ad-hoc requests to support project
- Create dashboards and present them to the leaders/stakeholders
- Arranging meetings, writing minutes from them, sending out emails on a regular basis, and sending out official correspondence
- Acting as a liaison between the project team, subcontractors, suppliers, and clients, ensuring effective communication at all levels
- Taking the lead on special projects and lending support when needed, as well as encouraging team members to engage in ongoing improvement initiatives
- Executed analysis of risks and identified risk mitigation strategies
Business Analyst
Food and Paks
11.2021 - 06.2022
- Invented and analyzed project specifications to meet goals
- Forecasting, demand planning, inventory & returns analysis
- Ensure Process Documents are accurate and up to date
- Lead and conducted in-depth analysis of business performance versus business goal
- Business Process Analysis, Business Process Design, Business Process Modelling
- Assisting with end user documentation and training as required and conducting briefing sessions
- Perform quality assurance on developed documentation which supports solutions and ensures functional requirements are traceable throughout the project lifecycle
- Analyzing the sales and generating the report
- Analyzing the data and using the process of integration
- Working on SDLC for complex system of business
- Create technical reports by collecting, analyzing, and summarizing information and trends
- Using MS office, PowerPoint, Tableau, NetSuite and Ofice365
Business Support Analyst
Vision Consultant
10.2020 - 09.2021
- Managed front-end and back-end development in the company's Portfolio Analyst, Employee Track, and Account Management systems
- Evaluation and implementation of business systems
- Managing Requirement traceability
- Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports
- Helped to devise a new business model, and steps to support it
Business System Analyst
Australian Institute of Entrepreneurship
07.2019 - 08.2020
- To create project scope, system goals, and requirements, meet and coordinate with internal and external stakeholders
- Develop, analyses, prioritise, and arrange developer and tester requirements specifications, data mapping, diagrams, and flowcharts
- Solutions for existing products and systems are being developed
- Manage the set up and configuration of the system
- Requirement Gathering and Scoping
Education
Master of Business Analysis -
Deakin University
Melbourne, VIC07.2021
Master of Business Administration -
KSV University
Gandhinagar, Gujarat06.2019
Bachelor of Computer Application -
KSV University
Gandhinagar, Gujarat06.2017
Skills
- Business Intelligence
- Report Validation and Accuracy
- Data Mining
- Requirements Gathering
- Microsoft office
- Data Visualizations
- Project Management
- Data Analysis
- Problem Solving
- Microsoft Office Suite
- Stakeholder Management
- Software development life cycle
- Operations Management
- Business Requirements
- Stakeholder Communication
- Business Development
Timeline
Business Analyst
Accent Homecare
07.2024 - Current
Business Analyst
CLX Professionals (Coles Group)
07.2022 - 07.2024
Business Analyst
Food and Paks
11.2021 - 06.2022
Business Support Analyst
Vision Consultant
10.2020 - 09.2021
Business System Analyst
Australian Institute of Entrepreneurship
07.2019 - 08.2020
Master of Business Administration -
KSV University
Bachelor of Computer Application -
KSV University
Master of Business Analysis -
Deakin University
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