RICHA MANGWANI
Melbourne,VIC
Summary
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of market conditions and extensive network of title, inspection and banking professionals.
Overview
8
8
years of professional experience
Work History
Marketing Specialist(Shop Manager)
Wellness Beauty
2022.12 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed new promotional campaigns to attract new customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated social media platforms with latest news and corporate details.
- Monitored trends in social media, industry, and competitive landscape to create new material.
Shop Manager
Body And Soul Beauty
2020.12 - 2022.12
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created employee schedules to align coverage with forecasted demands.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Manager
La Casa Di Tito
2018.02 - 2020.01
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Business Development Executive
IMS People
2017.12 - 2018.12
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Collaborated with sales and marketing departments to support client acquisition.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Consultant
Hyundai
2016.05 - 2017.12
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Used in-store system to locate inventory and place special orders for customers.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Education
Diploma - Hospitality
Queens College of Vocational Education
Melbourne, VIC12.2022
Certificate IV - Commercial Cookery
Queens College of Vocational Education
Melbourne, VIC09.2021
Bachelors of Engineering - Instrumentation And Control(Electronics)
Gujarat Technological University
India05.2017
Skills
- MS office package software such as Ms Word, Ms Excel and power-point
- Public Relations
- Graphic Design
- Vendor Relations
- Social Media Management
- Database Management
- Digital Marketing
- Business Development
personal skills
- Good leadership skills
- Good interpersonal and curiosity minded
- Excellent negotiation skills
- Good verbal and communication skills
- Flexibility and adaptability to any environment
- Good time management skills
- Team management and responsibility oriented
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Marketing Specialist(Shop Manager)
Wellness Beauty
2022.12 - Current
Shop Manager
Body And Soul Beauty
2020.12 - 2022.12
Customer Service Manager
La Casa Di Tito
2018.02 - 2020.01
Business Development Executive
IMS People
2017.12 - 2018.12
Sales Consultant
Hyundai
2016.05 - 2017.12
Diploma - Hospitality
Queens College of Vocational Education
Certificate IV - Commercial Cookery
Queens College of Vocational Education
Bachelors of Engineering - Instrumentation And Control(Electronics)
Gujarat Technological University
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