Richa Mathur

Dynamic professional with a proven track record, excelling in data analysis and quality assurance. Adept at problem-solving and customer service, I leverage my attention to detail and adaptability to enhance operational efficiency. Passionate about delivering exceptional results and continuously improving processes in fast-paced environments.

Organizational Skills:

• Ability to organize and prioritize tasks efficiently
• Strong time management skills to handle multiple responsibilities and deadlines

Communication Skills:

• Excellent written and verbal communication skills
• Ability to communicate effectively with clients and internal team members

Customer Service:

• A customer-focused mindset with the ability to provide excellent service to clients
• Handling inquiries, resolving issues, and maintaining positive client relationships

Attention to detail:

• Thoroughness and accuracy in handling documentation and administrative tasks

Interpersonal skills:

• Collaborative mindset and the ability to work well within a team

Adaptability:

• Openness to learning new procedures and staying updated on changes

Computer proficiency:

• Proficient in using office software, such as Microsoft Office (Word, Excel, PowerPoint)
• Attained a certificate from TAFE for a statement of attainment in the Excel spreadsheets course

Cultural Sensitivity:

• Awareness and respect for diverse cultures, and understanding of cultural nuances
• Ability to work with clients from different backgrounds

Initiative and independence:

• Ability to take initiative and work independently when required
• Proactive in anticipating needs and addressing issues before they arise

Confidentiality:

• Ability to handle sensitive information with discretion and maintain confidentiality

Multilingual skills:

• Adept at interacting with clients in Hindi and English languages

Technical skills:

• Experience working on MS Windows 10 and 11
• Experience in mainframe development and maintenance
• Experience in defect triage and troubleshooting errors
• Knowledge of SDLC development
• Experience in SQL, COBOL, JCL, and SAS in mainframe

• Was part of the VAJRA (Volunteers Associated with Jobs Related to ASEs) core team that was responsible for aiding associate software engineers in learning about Accenture by conducting buddy sessions
• Was the coordinator for the Science Galaxy – Robotics event in Samanvay 2008, the annual festival of Amity University
• Learned basic German at Amity University
• I was part of the school choir for four years

• Won Performance Points for Organizing Quality Work Efforts, Maximizes Team's Performance, Building Technical Capabilities in Accenture.
• Won the Greenfield Topper award during the Greenfield training in Accenture.
• Granted 25 percent scholarship based on academic performance in Amity University.
• Consistently among the Top 5 rank holders in school.