Richa Nautiyal
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Cabin Services Director
Qatar Airways
01.2016 - 06.2024
- Managed challenging situations, resolving passenger issues promptly and professionally.
- Fostered good relations with ground staff at various airports ensuring smooth cooperation and timely boarding processes.
- Kept detailed documentation on any incidents or irregularities encountered during flights, facilitating effective communication between the crew and airline management.
- Conducted regular performance evaluations of cabin crew, identifying areas for improvement and implementing corrective actions.
- Adapted quickly to changes in schedules or itineraries while maintaining a high level of professionalism under pressure situations.
- Played an active role in emergency response planning, preparing the team for potential scenarios requiring immediate action on board the aircraft.
Senior Flight Attendant
Qatar Airways
01.2013 - 12.2015
- Upheld company standards of professionalism and appearance at all times, representing the brand positively during flight operations.
- Provided personalized attention to VIP passengers, maintaining discretion while delivering superior service levels.
- Adapted to diverse global cultures, allowing for seamless interactions with passengers from various backgrounds and nationalities.
- Handled medical emergencies calmly and professionally, administering first aid as needed to maintain passenger wellbeing.
Flight Attendant
Qatar Airways
02.2011 - 12.2012
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Front Office Excecutive
The Imperial
03.2008 - 11.2010
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Maintained accurate records of guest information through diligent documentation and data entry effort.
- Generated revenue by upselling room upgrades, amenities and services when applicable to guests' needs.
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management, Catering Technology
Lucknow , India02-2008
Skills
- Complaint Handling
- Hospitality service expertise
- Relationship Management
- Attention to Detail
- Excellent Communication
- Team Leadership
- Cultural Awareness
- Training and Coaching
- Adaptability and Flexibility
Timeline
Cabin Services Director
Qatar Airways
01.2016 - 06.2024
Senior Flight Attendant
Qatar Airways
01.2013 - 12.2015
Flight Attendant
Qatar Airways
02.2011 - 12.2012
Front Office Excecutive
The Imperial
03.2008 - 11.2010
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management, Catering Technology
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