RICHA PATEL
Brisbane,Australia
Summary
I am a compassionate, energetic overseas physiotherapist, very dedicated and organized individual seeking a position as a Physiotherapy Receptionist to leverage my strong customer service skills, attention to detail, and ability to manage a busy clinic environment, looking forward to contributing to the smooth operation of your physiotherapy practice. Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Physiotherapist/Front Desk Receptionist
Ruchir Hospital
06.2022 - 07.2023
- Communicated with physicians to provide updates on patient care
- Assessed treatment plans and made adjustments for maximum benefits
- Planned individually designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability
- Scheduled patient appointments to meet treatment requirements and provide quality care
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Receptionist/Front Desk Attendant
JSK Packaging and Warehouse
09.2023 - 12.2023
- Answering and directing the phone calls, greeting patients, and scheduling appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
ASSISTANT IN NURSING/ Personal Care Worker
REGIS(AGE CARE)
11.2023 - 09.2024
- Assisted clients with various activities of daily living, such as bathing, grooming, and toileting
- Prepared meals for clients according to dietary requirements
- Provided emotional support and encouragement to assist clients with coping with physical or mental disabilities
- Assisted clients with mobility issues using wheelchairs, walkers, canes
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Followed safe lifting and transferring techniques to transport residents
FRONTIER
Sunshine Kitchen
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service/ Front Attendant
Perks Kitchen
01.2022 - 04.2023
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Utilized strong interpersonal skills to establish rapport with guests.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Personal Support Worker
Arcare Aged Care
09.2024 - Current
- Assisted clients with personal care, such as showering and dressing
- Maintained and developed community relationships to support various client referrals
- Developed positive relationships with service users and maintained professional boundaries at all times
- Reported any incidents or accidents in accordance with company policy and procedure
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building
- Developed strong communication and empathy skills while supporting elderly patients.
AIN/ PCA
Mediserve Agency
07.2024 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
Education
Management of Information System -
HOLMES INSTITUTE
Gold Coast, QLD03.2024
Bachelor of Physiotherapy - Physiotherapy
Physiotherapist Parul University
AHMEDABAD04.2022
CERTIFICATE 3 IN INDIVIDUAL SUPPORT - AGED CARE AND DISABILITY SERVICES
LUVIUM PTY LTD
Perth, WA12.2023
Skills
- knowledge regarding software and keen to ;learn new software faster and efficiently
- Deep knowledge regarding medical terminology used in physiotherapy
- Knowledge regarding usage of Microsoft office like Word, Excel and Powerpoint
- Ability to work in fast-paced environment, strong attention to detail
- Supporting Daily Living
- Dependable and Responsible
- Problem-Solving
- Supportive Companionship
- Mobility Support
- ADLs Assistance
- Multitasking and Organization
- First Aid and Safety
- Respectful and Compassionate
- Companionship and Emotional Support
Certification
- Certificate 3 in individual support (age care and disability services)
- Certificate of First Aid
- Basic life support
- CPR
Languages
English
Hindi
Gujarati
Timeline
FRONTIER
Sunshine Kitchen
10.2024 - Current
Personal Support Worker
Arcare Aged Care
09.2024 - Current
AIN/ PCA
Mediserve Agency
07.2024 - Current
ASSISTANT IN NURSING/ Personal Care Worker
REGIS(AGE CARE)
11.2023 - 09.2024
Receptionist/Front Desk Attendant
JSK Packaging and Warehouse
09.2023 - 12.2023
Physiotherapist/Front Desk Receptionist
Ruchir Hospital
06.2022 - 07.2023
Customer Service/ Front Attendant
Perks Kitchen
01.2022 - 04.2023
CERTIFICATE 3 IN INDIVIDUAL SUPPORT - AGED CARE AND DISABILITY SERVICES
LUVIUM PTY LTD
Management of Information System -
HOLMES INSTITUTE
Bachelor of Physiotherapy - Physiotherapy
Physiotherapist Parul University
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